Registration Authority Agent / Information Governance Support Officer
NHS AfC: Band 4
Main area Core Services Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 24 hours per week (Monday to Friday 0900 - 1350) Job ref 218-AC-B4-8249197
Site University Hospitals Coventry and Warwickshire Town Coventry Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 16/11/2026 23:59 Interview date 07/12/2026
Job overview
We are looking for a motivated and proactive individual to join our busy Information Governance Unit. The successful candidate will have excellent organisational, communication, and interpersonal skills, along with experience of minute taking and proficiency in Microsoft Office applications. As part of a supportive and collaborative team, you will play an important role in delivering Information Governance services across the Trust, including presentations, audits, and compliance activities.
Please be advised sponsorship is not eligible for this post.
A full UK driving license is essential for this post. Please note that an international driving license is not accepted.
Please be advised the interviews for this post will take place week commencing 07/12/2026, subject to availability.
Main duties of the job
The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.
They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.
They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.
For further details of the role please see the attached job description.
Person specification
Qualifications
- NVQ 4 in Business Administration or equivalent qualification, or equivalent demonstrable experience
- An IT qualification e.g. European Computer Driving License or RSA level 3
- Evidence of Information Governance competency and training
- Evidence of continuing personal development.
- Educated to degree level
Experience
- Experience of working under pressure and to tight deadlines
- Experience of creating, updating, and maintaining spread sheets and databases
- Experience of administering meetings
- Experience of providing a customer focused service
- Experience of working in a team
- Experience of working in a health care organisation
- Experience of working as a Registration Authority Agent
- Experience of working in Information governance
Knowledge
- Good understanding of confidentiality
- Knowledge and understanding of Registration Authority within the context of the NHS
- Knowledge and understanding of PBAC
- Knowledge and understanding of Information Governance
- Knowledge and understanding of the Data Protection Act
Skills
- Excellent customer relationship management skills.
- Professional and polite telephone manner
- Approachable friendly manner
- Excellent organisational skills
- Good understanding of the use and application of the Microsoft Office suite
- Aptitude to learn new systems
- Excellent administrator
Commitment to Trust Values and Behaviours
- Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders
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Registration Authority Agent / Information Governance Support Officer in Coventry employer: UHCW
University Hospitals Coventry and Warwickshire NHS Trust is an exceptional employer, offering a collaborative work culture that prioritises patient care and professional development. With opportunities for involvement in education, research, and quality improvement initiatives, employees can grow their skills while making a meaningful impact in both community and hospital settings. Located in Coventry, the Trust provides a supportive environment for locum consultants to thrive, ensuring a rewarding experience in palliative medicine.
