Medical Secretary, Stroke in Coventry

An exciting opportunity has arisen for dedicated experienced Medical Secretaries to join the Department of Neurosciences (Stroke) at the University Hospital Coventry & Warwickshire NHS Trust. The successful candidates will work closely with Consultants and clinical teams to provide a safe and effective management of referrals, clinical correspondence, outpatient clinics and all associated medical secretarial duties, acting as a first point of contact for consultants and colleagues alike.

Ideally, the candidate should have strong secretarial skills and be proficient in the use of Microsoft Word, Excel, Outlook, Diary Management with good organisational skills and excellent typing skills.

Main duties of the job:

• To provide a specialised, comprehensive and confidential patient-centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures.
• To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services.
• To continually contribute to patient and business improvement agendas.

Working for our organisation:

University Hospitals Coventry and Warwickshire NHS Trust is one of the largest teaching Trusts in the UK, rated as good by the Care Quality Commission. We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.

Detailed job description and main responsibilities:

• To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale.
• To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made.
• To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets.

Qualifications:

• Management/Supervisory qualification
• Undertaken internal or external Medical Secretary training course
• Trained in hospital computer system

Experience:

• Experience at medical secretary level or support secretary/trainee level
• Decision making and resolving work-related issues

Knowledge:

• Thorough understanding of medical terminology
• Thorough knowledge of administrative procedures
• Knowledge of the patient process
• Thorough understanding of current issues relating to the NHS.

Skills:

• Excellent organisational skills
• Good presentation skills
• Ability to supervise support staff on a daily basis
• Excellent level of verbal and written communication
• Demonstrate good persuasion and influencing skills
• Ability to use judgement and initiative to provide information and support
• Ability to apply tact and sensitivity to establish trust and confidence
• Empathetic approach in managing and resolving enquiries
• Ability to manage difficult and distressing situations effectively
• Ability to analyse problems and initiate appropriate solutions
• Ability to compose and transcribe minutes, correspondence and reports
• Touch Typing skills at a typing speed of at least 45 words per minute

Commitment to Trust Values and Behaviours:

Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed.