Audiology Reception Team Leader in Coventry

Main area Administration Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 30 hours per week (Monday, Tuesday, Thursday and Friday 8am until 4pm) Job ref 218-AC-B4-8413202

Site University Hospital Coventry & Warwickshire Town Coventry Salary £28,392 - £31,157 pro rota Salary period Yearly Closing 22/11/2026 23:59 Interview date 04/12/2026

Job overview

We are looking for an Audiology Reception Team Leader to join our friendly audiology team. This is an exciting opportunity to join a service that provides audiology care for adults and children.

We are looking for an enthusiastic team player with excellent communication skills, attention to detail, who is proficient in all Microsoft applications. This position would suit someone looking for a full and varied position and has the ability to adapt to changing priorities.

As a Audiology Reception Team Leader, the post holder will provide comprehensive and confidential supervision of the Administration team and support the Audiology Administration Manager.

The post will involve supporting the administration team and responding to queries face to face and via email and telephone, effective time management, managing schedules ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; dealing with patient queries face to face and over the telephone; effective management of electronic correspondence and documentation management systems. Ensuring RTT/DM01 deadlines are met.

Planned interview date of Friday 4th December 2026.

Main duties of the job

• Support the Senior Admin Manager to ensure RTT/DM01 deadlines are met. Appointment pathway is carried out. Support the administration team.
• Ensure all work is carried out in accordance with departmental and Trust guidelines and/or national policies and procedures. Identify issues and act accordingly.
• Senior point of contact to ensure all enquiries are effectively managed.
• Monitor, manage and maintain effective processes within their area of responsibility resolving issues as appropriate.
• Be responsible for dealing with all contact whether in person, on the telephone or in writing, with our clients in a professional manner ensuring relevant standards are met.
• Undertake reception duties when required, including booking clients in, answering telephone queries, issuing hearing aid consumables and up-dating client’s records.
• Liaise and effectively communicate at all levels using written, oral and electronic. Use tact and persuasion to deal with sensitive issues as required. In particular to be aware of the need for communication strategies relevant to our client population many of whom have hearing loss.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures and act as a source of advice and guidance regarding the specialism.

Responsible for the day-to-day supervision of the Audiology Administration Team in line with Departmental and Trust guidelines, policies and procedures.

Deputise for the Audiology Administration Service Manager.

To be well organized and provide comprehensive administrative and secretarial support to the Audiology Department, this includes diary management, co-ordination of meetings, ensuring minutes and action logs are recorded and disseminated to membership as appropriate. To act as a single point of contact for the management team and to liaise with third parties when required. To arrange stock, office supplies, data collection, data submission as well as database management as appropriate. To assist with annual leave requests, approval

Qualifications

• Key skills Level 2 in literacy and Numeracy RSA Typing Level 1 or 2 or equivalent qualification.
• GCSE/O’Level - Maths & English, or equivalent. NVQ 2 or 3 in Administration or working towards, or equivalent.

Experience

• Working in a senior administrative role. Experience of working in a busy team Experience of a customer facing role. Proven experience of decision making and resolving work related issues.
• NHS or Public Sector experience. A working knowledge of EPR/Auditbase (Audiological Database). Experience within a supervisory/mentor role.

Knowledge

• Thorough working knowledge of Microsoft Office packages i.e., Outlook, Word, Excel. Excellent understanding of general office working procedures.
• Knowledge and understanding of Clinical Diagnostic Group. Knowledge of patient management systems.

Skills

• Excellent organizational skills. Able to plan and co-ordinate events with internal and external organisations which would impact Trust wide. Excellent level of verbal and written communication with a high level of accuracy. Able to use judgement and initiative to provide information and support in response to queries Able to manage difficult and distressing situations effectively and sensitively Able to analyse problems and initiate appropriate solutions effectively.

Commitment to Trust Values and Behaviours

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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