At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer experiences at our flagship store.
- Company: Join UGG, a brand passionate about transforming lives through unique shopping experiences.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive community-focused environment.
- Other info: Exciting perks include a uniform allowance and mentorship programs for career development.
- Why this job: Be part of a vibrant team that values diversity and empowers personal and professional growth.
- Qualifications: Previous retail management experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Assistant Store Managers are integral to the success of our stores. In this role you partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You navigate complex business priorities while satisfying customers and guiding team growth.
Description
As an Assistant Store Manager, you work closely with the Store Manager to align business objectives with company and community interests. You partner in developing and engaging team members to achieve budgeted revenue goals, assist in hiring staff who share the UGG brand passion, maintain high training standards, and motivate the team for maximum productivity. Your responsibilities include training, operations, sales, visual merchandising, inventory management, store administration, and customer service. You also open and close the store, secure assets, plan the labor schedule, maintain the security system, and act as the Store Manager in their absence.
Core Competencies
- Develop and motivate team members to create empowered and engaged teams
- Ensure the highest level of customer service possible and prioritise brand and product knowledge training
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Set plans and targets and entrust team members appropriately
- Think critically to resolve problems and approach challenges with agility
- Identify industry trends and educate your team members about the current market
- Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimise profitability
- Manage inventory and partner with corporate stakeholders to meet the needs of your market
Who You Are
A natural communicator who conveys the UGG and Deckers Brands vision and mission. You have the leadership skills needed to support the management of a team. You’re well organised and proactively coordinate resources efficiently. You’re a problem solver who pro‑actively works through challenges.
We Would Love To Hear From People With
Previous experience as a people manager in a Retail environment. Excellent communication skills and the ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers. Excellent organisational skills and ability to coordinate people, resources, and services to address business goals and needs. Problem‑solving skills and ability to work through challenges. Ability to be agile to meet the needs of the business, especially during our busiest time of the year.
What We Will Give You
Extras, perks & volunteering opportunities – being a valued member of the UGG and Deckers Brands team means more than a paycheck. We offer generous discounts and community‑based programs. Growth and Development – Deckers Brands invested in passionate personal and professional growth, including a Global Mentorship Program. Uniform Allowance, including two pairs of shoes per season. 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online store and a 30% in‑store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal‑opportunity employer and our employees are people with different strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
UGG Flagship Assistant Store Manager - Knightsbridge employer: Ugg
At UGG, located in the prestigious Knightsbridge area, we pride ourselves on fostering a vibrant work culture that prioritises personal and professional growth. As an Assistant Store Manager, you will enjoy generous employee benefits, including significant discounts on our products, a uniform allowance, and access to a Global Mentorship Program, all while being part of a diverse team committed to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land UGG Flagship Assistant Store Manager - Knightsbridge
✨Tip Number 1
Get to know the UGG brand inside out! Familiarise yourself with their products, values, and mission. When you walk into that interview, show your passion for the brand and how you can bring that energy to the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer service challenges or team dynamics. Use examples from your past experience to demonstrate your problem-solving skills and leadership abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace UGG Flagship Assistant Store Manager - Knightsbridge
Some tips for your application 🫡
Show Your Passion for UGG:When you're writing your application, let your love for the UGG brand shine through! Share why you’re excited about the role and how you can bring that passion to life in the store.
Highlight Your Leadership Skills:As an Assistant Store Manager, you'll be guiding a team. Make sure to showcase any previous experience you have in managing people, and how you’ve motivated teams to achieve their goals.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with UGG!
How to prepare for a job interview at Ugg
✨Know the UGG Brand Inside Out
Before your interview, dive deep into the UGG brand. Understand its mission, values, and what makes it unique in the retail landscape. This knowledge will help you convey your passion for the brand and demonstrate how you can embody its vision during your time as an Assistant Store Manager.
✨Showcase Your Leadership Skills
As a potential Assistant Store Manager, it's crucial to highlight your experience in leading teams. Prepare specific examples of how you've motivated team members, resolved conflicts, or improved team performance in previous roles. This will show that you have the skills to develop and engage your future team effectively.
✨Prepare for Customer Service Scenarios
Customer service is at the heart of UGG's mission. Think of challenging customer interactions you've faced in the past and how you handled them. Be ready to discuss these scenarios in your interview, showcasing your problem-solving skills and ability to maintain high service standards under pressure.
✨Demonstrate Your Organisational Skills
In this role, you'll need to juggle various responsibilities, from inventory management to staff scheduling. Prepare to discuss how you've successfully managed multiple tasks in a retail environment. Highlight any tools or strategies you use to stay organised and ensure smooth operations, especially during peak times.
