UGG Assistant Store Manager - Bicester Village

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, you partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You navigate a complex business to satisfy customers and develop team members while working under competing priorities. You aid in selecting team members who pursue passions that relate to the UGG brand, maintain high training standards, and motivate and inspire your team while continually cultivating awareness of industry trends.

In day‑to‑day operations you handle training, operations, sales, visual merchandising, inventory management, store administration, and customer service. You are responsible for opening and closing the store, securing all assets, planning the labour schedule, maintaining the store security system, and acting as the Store Manager in their absence.

• Develop and motivate team members to create empowered and engaged teams
• Ensure the highest level of customer service possible and prioritise brand and product knowledge training
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Set plans and targets, and entrust team members appropriately
• Think critically to resolve problems and approach challenges with agility
• Identify industry trends and educate your team members about the current market
• Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimise profitability
• Manage inventory and partner with corporate stakeholders to meet the needs of your market

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• Has the leadership skills needed to support and manage a team
• Is well‑organised and proactively and efficiently coordinates resources
• Is a problem‑solver who proactively works through challenges

• Previous experience as a people manager in a retail environment
• Excellent communication skills and ability to convey the UGG and Deckers Brands vision and mission to your team and customers
• Excellent organisational skills and ability to coordinate people, resources, and services to address business goals and needs
• Problem‑solving skills and ability to work through challenges
• Ability to be agile to meet the needs of the business, especially during the busiest time of the year

• Extras, perks and volunteering opportunities—including generous discounts and community programmes
• Growth and development opportunities, including a global mentorship programme
• Uniform allowance, including two pairs of shoes per season
• 60% discount off online, and 30% in‑store discount

Equal Employment Opportunity. Diversity and inclusion are key to our success. We are proud to be an equal‑opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.