Seasonal Christmas UGG Sales Associate (Part-time Temp) - Knightsbridge, London

Seasonal Christmas UGG Sales Associate (Part-time Temp) – Knightsbridge, London

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Seasonal Sales Assistants are critical to the success of our stores during the Christmas and peak sales months. As a Seasonal Sales Associate, it’s your job to create the best possible customer experience. It’s your job to listen to each customer, offer recommendations and current product knowledge in response to their needs, and communicate the UGG brand’s sustainability initiatives and social and ethical commitments. You operate as part of a dynamic team and cooperate to achieve business goals. This is a seasonal position, lasting 2–5 months.

Responsibilities

• Greet customers promptly and courteously as they enter the store.
• Provide accurate answers to all customer questions and respond to them before they leave.
• Deliver exceptional service from start to finish, including effectively communicating our return policy.
• Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, following the dress code.
• Provide exceptional customer service to both in‑store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to and cooperate within a team to achieve goals
• Multi‑task in a fast‑paced environment
• Respond to problem situations with professionalism

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self‑starter
• Problem‑solving mindset with an agile approach to challenges

What We Would Love to Hear From

• Previous retail experience is a plus

What We Will Give You

• Extras, perks & volunteering opportunities – Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community‑based programs, we offer a variety of cool extras.
• Growth and development opportunities – Deckers Brands was built on the idea of pursuing passion. We offer extensive support for personal and professional development, including a Global Mentorship Program.
• Uniform allowance
• 60% discount off Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in‑store discount.

Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.