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For Companies At a Glance
- Tasks: Create personalised shopping experiences and drive brand loyalty for UGG customers.
- Company: Join the vibrant UGG team, part of Deckers Brands, dedicated to transforming lives.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive work environment.
- Why this job: Be a key player in delivering exceptional customer service and promoting a beloved brand.
- Qualifications: Previous retail experience is a plus; strong communication skills are essential.
- Other info: Diversity and inclusion are at our core; we celebrate unique backgrounds and experiences.
The predicted salary is between 20000 - 25000 £ per year.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We are driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Description
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
Ensure the highest level of customer service possible.
Prioritise brand and product knowledge training in customer interactions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Contribute to a team and cooperate to achieve goals.
Multi-task in a fast-paced environment.
Respond to problem situations with professionalism.
Who You Are
A natural communicator who conveys the UGG and Deckers Brands vision and mission.
A motivated team player and self-starter.
You have a problem solving mindset and approach challenges with agility.
We Would Love To Hear From People With
Previous Retail experience is a plus.
What We Will Give You
Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
Uniform Allowance.
60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% in-store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Sales Associate - UGG employer: Ugg
Contact Detail:
Ugg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - UGG
✨Tip Number 1
Get to know the UGG brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will help you create those personalised shopping experiences that keep them coming back.
✨Tip Number 2
Practice your communication skills! Whether it’s greeting customers or handling queries, being a natural communicator is key. Try role-playing with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your agility and readiness to handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the UGG family!
We think you need these skills to ace Sales Associate - UGG
Some tips for your application 🫡
Show Your Passion for UGG: When writing your application, let your love for the UGG brand shine through! Share why you’re excited about the opportunity to create personalised shopping experiences and how you connect with our mission.
Highlight Your Customer Service Skills: Make sure to emphasise any previous retail experience or customer service roles you've had. We want to see how you’ve gone above and beyond to ensure customers leave happy and satisfied!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Show us who you are and how you can contribute to our positive team environment at UGG.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Ugg
✨Know Your UGG Inside Out
Before your interview, make sure you’re well-versed in UGG's products and brand values. Familiarise yourself with their latest collections and any unique selling points. This will not only impress the interviewer but also help you answer customer queries effectively.
✨Show Off Your Customer Service Skills
Prepare to share specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to create those personalised shopping experiences UGG values.
✨Dress the Part
Since UGG has a dress code, it’s important to reflect the brand’s image during your interview. Wear something that aligns with their style while still looking professional. This shows that you understand the brand and are ready to represent it from day one.
✨Be a Team Player
UGG values teamwork, so be prepared to discuss how you’ve collaborated with others in previous roles. Share examples of how you’ve contributed to team goals or supported colleagues. This will highlight your ability to work well within a team environment.