At a Glance
- Tasks: Support the Store Manager in leading a dynamic team and delivering exceptional customer experiences.
- Company: Join UGG, a brand passionate about transforming lives through unique shopping experiences.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive work environment.
- Other info: Exciting perks include a uniform allowance and community volunteering opportunities.
- Why this job: Be part of a vibrant team that values diversity and empowers personal development.
- Qualifications: Previous retail management experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.
Description
As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business is aligned with the interests of the company, its employees, and the local community. In this role, you partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals, while assisting in all aspects of the business. You aid in selecting team members who pursue passions that relate to the UGG brand and its products, maintain high training standards, and motivate and inspire your team to contribute to store productivity. You are also responsible for opening and closing the store, securing assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.
Core Competencies
- Develop and motivate team members to create empowered and engaged teams
- Ensure the highest level of customer service possible and prioritise brand and product knowledge training
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Set plans and targets and entrust team members appropriately
- Think critically to resolve problems and approach challenges with agility
- Identify industry trends and educate your team members about the current market
- Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimise profitability
- Manage inventory and partner with corporate stakeholders to meet the needs of your market
Who You Are
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- Leadership skills needed to support the management of a team
- Well organised and proactively and efficiently coordinates resources
- A problem solver who proactively works through challenges
We Would Love To Hear From People With
- Previous experience as a people manager in a retail environment
- Excellent communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers
- Excellent organisational skills and ability to coordinate people, resources, and services to address business goals and needs
- Problem-solving skills and ability to work through challenges
- Ability to be agile to meet the needs of the business, especially during the busiest time of the year
What We Will Give You
- Extras, perks & volunteering opportunities – Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development – Extensive opportunities and support for personal and professional development, including a Global Mentorship Program
- Uniform Allowance including two pairs of shoes per season
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online store, and 30% in-store discount
Equal Employment Opportunity: Diversity and inclusion are key to our success. We are proud to be an equal-opportunity employer and our employees come from a variety of backgrounds. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.
UGG Assistant Store Manager - Bicester Village employer: Ugg
UGG is an exceptional employer that fosters a vibrant work culture in Greater London, where creativity and collaboration thrive. Employees benefit from competitive pay, generous holiday allowances, and a strong commitment to diversity and inclusion, alongside ample opportunities for professional growth within the dynamic field of social media. Join us to make a meaningful impact while working with a passionate team dedicated to building community and brand presence across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land UGG Assistant Store Manager - Bicester Village
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ugg, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ugg!
We think you need these skills to ace UGG Assistant Store Manager - Bicester Village
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ugg, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ugg and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ugg that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ugg
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
