At a Glance
- Tasks: Join our Pensions Team to deliver excellent customer service and manage pension contributions.
- Company: University of East Anglia, committed to gender equality and employee wellbeing.
- Benefits: 34 days annual leave, flexible working options, and generous pension scheme.
- Other info: Opportunities for professional development and training available.
- Why this job: Make a real impact in pensions while enjoying a supportive and dynamic work environment.
- Qualifications: GCSEs in Maths and English, plus experience in a pensions environment.
The predicted salary is between 26707 - 30378 € per year.
Salary will be £26,707 per annum, with an annual increment up to £30,378 per annum.
An exciting opportunity has arisen for a Pensions Administrator to join the Pensions Team to assist the Pensions Manager in providing excellent customer service in pensions delivery. You will undertake the reconciliation of payments made on behalf of scheme members, ensuring that correct pension contributions are deducted across a number of pension schemes of varying size and complexity. Working with the Pensions Manager, you will assist with the calculation and payment of retirement benefits, consulting with the Scheme Actuary where required. You will also support the administration of Auto Enrolment, ensuring statutory communications are issued at the appropriate times, and assist with pensions awareness activity within the University. There will also be opportunities to contribute to process improvements, work closely with the Payroll team and wider Finance colleagues, and support key annual pensions activities and reporting. Training routes may be available for candidates who wish to pursue formal qualifications.
Key Duties
- Extensive use of Excel spreadsheets in support of monthly reconciliation resulting in the production of the monthly scheme files.
- Maintaining membership records of all Pension schemes.
- Calculation and payment of retirement benefits in consultation with Scheme Actuary where necessary.
- Completing online returns.
- Ensuring efficient and timely responses to routine pension queries.
- Producing pension quotes accurately and in a timely manner.
- One to one meetings with all levels of staff concerning the intricacies of all pension schemes.
Qualifications
- A good standard of education with GCSEs at grade C or above including Mathematics and English (or equivalent qualifications).
- Previous experience of working in a Pensions environment.
- Good working knowledge of Excel to advanced level.
- Excellent interpersonal skills to deal effectively with staff at all levels.
- Good problem-solving skills.
- Experience of working effectively as part of a team.
This full-time post is available on an indefinite basis. UEA offers flexible working options, including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.
Benefits
- 34 days annual leave inclusive of Bank Holidays and University Customary days.
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 2 June 2026. The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Pensions Administrator (SC4985) in Norfolk employer: UEA
The University of East Anglia is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible working options, generous annual leave, and access to extensive training resources, employees can thrive both personally and professionally. The campus boasts excellent facilities and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator (SC4985) in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Pensions Department. A friendly chat can give us insider info on what they're really looking for and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Excel skills. Since this role involves extensive use of spreadsheets, we should be ready to showcase our proficiency with some practical examples during the interview.
✨Tip Number 3
Show off our problem-solving skills! Think of specific instances where we've tackled challenges in previous roles, especially in a pensions environment. This will demonstrate our ability to handle the complexities of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our personal statement to highlight how we fit perfectly with the team and their goals.
We think you need these skills to ace Pensions Administrator (SC4985) in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pensions Administrator role. Highlight your relevant experience in pensions and your Excel skills, as these are key for us!
Show Off Your Skills:Don’t be shy about showcasing your problem-solving abilities and interpersonal skills. We want to see how you can effectively communicate with staff at all levels and tackle challenges head-on.
Be Clear and Concise:When writing your personal statement, keep it clear and to the point. We appreciate straightforwardness, so make sure you convey your passion for the role without unnecessary fluff.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at UEA
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions, especially the specific schemes mentioned in the job description. Familiarise yourself with common terms and processes, as well as any recent changes in legislation that might affect pensions administration.
✨Excel Skills are Key
Since the role requires extensive use of Excel, practice your skills beforehand. Be ready to discuss how you've used Excel in previous roles, and if possible, prepare to demonstrate your proficiency during the interview. Think about functions like VLOOKUP, pivot tables, and data analysis.
✨Showcase Your Customer Service Skills
As a Pensions Administrator, you'll be dealing with queries from staff at all levels. Prepare examples of how you've provided excellent customer service in the past. Highlight your interpersonal skills and how you handle difficult situations or complex queries.
✨Be Ready for Process Improvement Discussions
The job mentions opportunities for process improvements, so think about any ideas you might have. Be prepared to discuss how you've contributed to improving processes in previous roles, and show your enthusiasm for making things more efficient in the Pensions Team.
