Tm Coordinator

Traffic Management Coordinator – Severn Trent Contract

Location: Telford

Benefits:

• Highly competitive salary
• Company Laptop and Phone
• 26 days holiday plus Bank Holidays
• Job Security
• Company Pension
• Employee Assistance Programme
• Life Assurance with a range of other amazing benefits available through an app
• Paternity Leave – paid at full salary for 2 weeks
• Maternity Leave – paid at full salary for 3 months and ½ salary for a further 3 months
• Fill Your Boots Rewards – saving an average of £400 per year
• Access to our Internal Academy
• Career Development and Progression

General hours of work are 42.5 hours per week, with varying shift patterns between 7am and 6pm, including some weekend shifts on a rota basis.

Location: Nuneaton Depot (travel to other depots or customer locations may be required)

Why Chevron Traffic Management:

Chevron TM specialises in the provision of temporary traffic management services throughout the UK, providing physical and digital traffic controls to ensure that works are carried out safely and workers and the general public are safe. Managing traffic for organisations working within Utilities, Rail, High Speed Network, Local Authorities and Events we place huge emphasis on our performance and ability to deliver, meet and exceed our clients' expectations. We give expert support from the consultation and design phase, right through to work completion and sign-off.

Responsibilities Of The Traffic Management Coordinator:

The Traffic Management Coordinator is a pivotal role within our utilities sector as you will take full responsibility for building and coordinating all activities for our utilities contracts. You will report into the Contract Manager to assist in logistically managing the workload of a team of Traffic Management Operatives to ensure they are undertaking work at the expected standards, times and locations.

Coordination And Logistics:

• Responsible for the accurate building, reviewing and creation of picking lists for all works onto our ERP system.
• Liaison with our client to fulfil capacity efficiently.
• Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA’s and KPI’s measures.

Customer Service:

• Attend meetings with the team and client, in person and online.
• Provide information to our clients.
• Address customer enquiries and resolve issues in a timely and effective manner.

Financial Management:

• Assist in maintaining financial transactions as part of the job building process to ensure we are maximising our revenue and in line with contractual rates.

Data Management:

• Maintain accurate and up-to-date records of contract and operational delivery areas.

Communication:

• Assist in answering calls from the client and customers and direct internally to relevant parties.
• Maintain effective communication channels with the contract team, supervisors, managers, and operatives to maintain operational efficiencies.
• Liaising with our client on job specific requirements and maintaining accurate data on internal and external systems.

Learning And Development:

• Participate in training sessions to enhance your administration skills.
• Develop a solid understanding of our contract and services to assist clients effectively.
• Learn the cross functions of the contract for assisting in other areas when required.

What Good Looks Like:

• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Confident to work with Orion/SAP and other IT systems.
• Must be confident in working in a high pressure and meet tight deadlines/SLA’s, where required.
• Excellent communication skills both face to face and over the telephone.
• Excellent negotiating skills.
• Ability to quickly resolve scheduling and logistics conflicts.
• Ability to complete work tasks with thoroughness, accuracy, and consistency.
• Customer-focused attitude and a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Eagerness to learn and take a proactive approach to tasks.
• Attention to detail and accuracy in data entry and record-keeping.

We Would Appreciate:

• Traffic management experience, but this is not essential.

Chevron TM is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.