Ward Manager Assistant (Castle Ward - Rheumatology/Endocrine ) in Reading

Job Summary

Band 3 Ward Manager Assistant (Castle Ward – Rheumatology/Endocrine). Castle ward is a 29‑bedded unit specialising in the care of rheumatology and endocrine patients and also admits patients with general medical conditions. We are looking for an enthusiastic person who will enjoy working in a busy environment with a multi‑professional group. You will work closely with the clinical team to support the smooth running of the ward by providing administration and secretarial support.

As a new role, you will be instrumental in reviewing administration processes and identifying more efficient and effective ways of working. You will support enquiries from patients and their visitors and liaise with staff from other wards and departments.

Main Duties

• Providing secretarial support.
• Ensuring relevant paperwork is available for ward meetings, patient discharges, communication with health visitors and external health services, etc.
• Preparing and typing letters and reports, including the recording and reporting of Action Notes from ward meetings.
• Assisting in analysing and responding to service user feedback in order to improve services.
• Organising meetings.
• Assisting the planning of the Off Duty Rota.
• Collating Annual Leave and Sick Leave information for staff.
• Assisting in organising mandatory and other training for the staff.
• Organising the servicing and maintaining the log of equipment and estates and facilities issues, liaising directly with the appropriate departments.
• Assisting and actioning matrons rounding where required.
• Assisting in the administrative process for the recruitment of new staff.
• Procuring ward goods/supplies relevant to the service, within agreed budget.

About Us

Reading sits on the River Thames and is served by excellent road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values: Compassionate, Aspirational, Resourceful, Excellent.

Details

• Date posted: 26 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 193-7618188NCG
• Job locations: Royal Berkshire Hospital, London Road, Reading, RG1 5AN

Person Specification

Essential

Qualifications

• GCSE or equivalent in English and Maths, grades A‑C
• Administration/Customer Care or acquired equivalent experience

Skills, Knowledge, Abilities

• Experience of using Microsoft Office, including Word and Excel
• Experience of working in a multidisciplinary team
• Customer Care experience
• Experience of handling patient/customer queries

Desirable

• Experience of using patient data systems
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Royal Berkshire NHS Foundation Trust
Royal Berkshire Hospital
London Road
Reading
RG1 5AN