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- Tasks: Support the Gastroenterology & Endoscopy team with efficient admin services and patient communication.
- Company: Join the Royal Berkshire NHS Foundation Trust, a caring and innovative healthcare provider.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference in patient care.
- Why this job: Be part of a compassionate team and help improve patient pathways in a dynamic environment.
- Qualifications: GCSEs in English and Maths, plus experience in administration and customer care.
- Other info: Enjoy working in vibrant Reading, with great transport links and cultural amenities.
The predicted salary is between 27485 - 30162 £ per year.
This is a fixed term/secondment opportunity for 18 months. This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Gastroenterology & Endoscopy team. You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure. You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC rated the care provided by The Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Inspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job responsibilities:
Please refer to the attached Job Description and Person Specification for further details of the role.
Person Specification:
- Essential: Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multidisciplinary team
- Customer Care experience
- Experience of handling patient/customer queries
- Experience of arranging appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable:
- Experience of using data systems
- Experience of working in a healthcare setting
- Experience of handling complaints
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous criminal convictions.
Employer details:
Employer name: Royal Berkshire NHS Foundation Trust
Address: Royal Berkshire Hospital, London Road, Reading, RG1 5AN
Employer's website: https://www.royalberkshire.nhs.uk/
Patient Pathway Coordinator (CAT 4) - Fixed Term 18 Months in Reading employer: UDML College of Engineering, JECRC Founadation, Jaipur
Contact Detail:
UDML College of Engineering, JECRC Founadation, Jaipur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator (CAT 4) - Fixed Term 18 Months in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Royal Berkshire NHS Foundation Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with Microsoft Office and any data systems you've used. Bring examples of how you've used these tools to improve efficiency in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our compassionate and resourceful team.
We think you need these skills to ace Patient Pathway Coordinator (CAT 4) - Fixed Term 18 Months in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Pathway Coordinator role. Highlight your admin experience, customer care skills, and any relevant IT proficiency. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Trust's values. Let us know why you're the perfect fit for our fast-paced environment.
Showcase Relevant Experience: When filling out your application, be specific about your experience in handling patient queries and arranging appointments. We love seeing real examples of how you've made a difference in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our fantastic team at the Royal Berkshire NHS Foundation Trust.
How to prepare for a job interview at UDML College of Engineering, JECRC Founadation, Jaipur
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Pathway Coordinator role. Familiarise yourself with the specific responsibilities mentioned in the job description, especially around providing admin support to the Gastroenterology & Endoscopy team. This will help you tailor your answers and demonstrate your enthusiasm for the position.
✨Showcase Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office, particularly Word and Excel. You might even want to mention specific tasks you've accomplished using these tools, like managing schedules or handling patient data, to show you're ready to hit the ground running.
✨Demonstrate Your Customer Care Experience
As a Patient Pathway Coordinator, you'll be interacting with patients regularly. Think of examples from your past roles where you provided excellent customer service or handled queries effectively. Highlighting your ability to communicate confidently and courteously will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing a busy schedule or dealing with a patient complaint. Practising your responses to these types of questions can help you articulate your thought process and problem-solving skills during the interview.
