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- Tasks: Welcome patients and families, manage check-ins, and support the clinical team with admin tasks.
- Company: Join the Royal Berkshire NHS Foundation Trust, known for compassionate care.
- Benefits: Competitive salary, full-time hours, and a chance to make a difference in children's lives.
- Why this job: Be the friendly face of healthcare and help create a positive experience for young patients.
- Qualifications: GCSEs in English and customer service experience are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24465 - 24465 £ per year.
Our Paediatrics department is excited to advertise a permanent full‑time Ward Clerk position in our children's Kempton Day Bed Unit.
Main duties of the job:
- Front of house representation for the named ward, to meet and greet patients and families upon arrival.
- Ensure all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values.
- Reception duties, checking patients in on hospital IT systems, communicate with clinical staff of arrivals and guiding patients and their relatives to appropriate waiting areas.
- Support nursing and clinical ward team with all administrative duties required for the role.
- Answering telephone enquiries promptly and efficiently, handling a variety of requests in a professional manner whilst upholding the hospitals CARE values throughout the interaction.
About the Trust:
Royal Berkshire NHS Foundation Trust provides high quality care rated Good by CQC. Our values: Compassionate, Aspirational, Resourceful, Excellent.
Job responsibilities:
Please refer to the attached Job Description and Person Specification for further details of the role.
Person Specification:
Essential:
- GCSE or Equivalent A-C grades (including English)
- Experience in a customer care role with excellent communication skills
Desirable:
- NHS administration course completion
- NHS administration experience/working in a patient facing role either in primary or secondary care
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
Royal Berkshire NHS Foundation Trust
Paediatric Kempton Day Bed Unit, Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
We are an equal opportunities employer. We encourage applications from all backgrounds.
Paediatric Ward Clerk - Kempton Day Bed Unit in Reading employer: UDML College of Engineering, JECRC Founadation, Jaipur
Contact Detail:
UDML College of Engineering, JECRC Founadation, Jaipur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paediatric Ward Clerk - Kempton Day Bed Unit in Reading
✨Tip Number 1
Get to know the role and the team! Research the Paediatric Ward Clerk position and the Kempton Day Bed Unit. Understanding the environment will help you connect with the interviewers and show that you're genuinely interested in the job.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with patients and families, we recommend rehearsing how you'd handle various scenarios. Think about how you'd greet someone or answer a phone call professionally.
✨Tip Number 3
Network like a pro! Reach out to current or former employees at the Royal Berkshire NHS Foundation Trust. They can provide insider tips on what the team values and what it’s really like to work there.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're keen on joining us at StudySmarter and the Royal Berkshire NHS Foundation Trust!
We think you need these skills to ace Paediatric Ward Clerk - Kempton Day Bed Unit in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like this where communication is key.
Tailor Your Application: Make sure to tailor your application to the Paediatric Ward Clerk role. Highlight any relevant experience in customer care and administrative duties. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate straightforward communication, especially in a busy environment like ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UDML College of Engineering, JECRC Founadation, Jaipur
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Paediatric Ward Clerk role. Familiarise yourself with the main duties listed in the job description, such as front-of-house representation and administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves a lot of interaction with patients and families, be prepared to discuss your experience in customer care. Think of specific examples where you've demonstrated excellent communication skills and compassion. This will highlight your ability to uphold the hospital's CARE values during your interactions.
✨Practice Common Interview Questions
Anticipate common interview questions related to the role, such as how you would handle a difficult patient or manage multiple tasks at once. Practising your responses can help you articulate your thoughts clearly and demonstrate your problem-solving abilities during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism. Being punctual also gives you a moment to relax and gather your thoughts before the interview begins.