At a Glance
- Tasks: Support clinicians and patients while ensuring high levels of satisfaction in a dynamic healthcare environment.
- Company: Join the Royal Berkshire NHS Foundation Trust, rated Good by CQC.
- Benefits: Competitive salary, full-time hours, and a chance to make a real difference.
- Other info: Opportunity for career growth in a supportive and patient-focused setting.
- Why this job: Be part of a compassionate team that values excellence and resourcefulness.
- Qualifications: NVQ Level 3 in Business Administration or equivalent experience required.
The predicted salary is between 24937 - 26598 £ per year.
The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.
Job Summary
We require a team player with good communication and excellent customer service skills, a positive attitude, and the ability to support clinicians and patients efficiently and discreetly.
Main duties of the job
- Ensure high levels of patient and clinical satisfaction by being accessible, patient-focused and a knowledgeable point of contact.
- Support the integrated sexual health service, assist clinicians with patient management, and serve as the main administrative officer for patient pathways (Family Planning, HIV, and Psychosexual Therapy).
- Work within Royal Berkshire Hospital and British Association of Sexual Health and HIV policies and guidelines.
- Daily duties include answering enquiries, scheduling appointments, processing clinic letters, and general clerical tasks while maintaining confidentiality and handling sensitive information.
- Reception duties may be required at both Reading and Newbury sites.
Important
We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
About Us
Reading sits on the River Thames and is served by excellent road and rail links to London, Oxford and Southampton. The Royal Berkshire NHS Foundation Trust has been CQC rated Good. Our "CARE" values – Compassionate, Aspirational, Resourceful, and Excellent – reflect the type of Trust we aspire to be, and you can join our dedicated staff to make this happen.
Details
- Date posted: 10 November 2025
- Pay scheme: Agenda for Change
- Band: Band 3
- Salary: £24,937 to £26,598 per annum
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 193-7578531NCG
- Job locations: Royal Berkshire Hospital, London Road, Reading, RG1 5AN
Job Responsibilities
Please refer to the attached Job Description and Person Specification for further details of the role.
Person Specification
Education / Qualification
- Essential: NVQ Level 3 in Business Administration/Customer Care or equivalent experience; Good School and College (GCSE) or equivalent
- Desirable: Computer Literacy Course, e.g. ECDL
Previous Experience
- Experience using IT systems and patient data systems
- Experience scheduling outpatient appointments and/or admissions
- Experience working with patients and providing information regarding their appointments or treatment team
- Desirable: Experience handling patient complaints
Skills, Knowledge & Abilities
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Ability to follow policies and procedures
- Ability to manage and interpret data correctly to inform decision-making
- Desirable: Knowledge of medical terminology and understanding of NHS research systems and governance; Knowledge of the Lilie system and contribution to service improvements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service (formerly CRB) check for any previous convictions.
Employer details
Royal Berkshire NHS Foundation Trust
Royal Berkshire Hospital, London Road, Reading, RG1 5AN
Website: https://www.royalberkshire.nhs.uk/
Administrator (Florey Sexual Health Clinic) in Reading employer: UDML College of Engineering, JECRC Founadation, Jaipur
The Royal Berkshire NHS Foundation Trust is an exceptional employer, offering a supportive and compassionate work environment that prioritises employee well-being and professional growth. Located in the vibrant town of Reading, our team members benefit from excellent transport links and a commitment to the 'CARE' values, fostering a culture of excellence and resourcefulness. Join us to make a meaningful impact in sexual health services while enjoying opportunities for career advancement and continuous learning.
Contact Details:
UDML College of Engineering, JECRC Founadation, Jaipur Recruitment Team
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