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For Companies At a Glance
- Tasks: Support patients from referral to discharge while coordinating appointments and improving service efficiency.
- Company: Join the Royal Berkshire NHS Foundation Trust, a leader in healthcare.
- Benefits: Enjoy flexible working, generous leave, and an NHS pension scheme.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: NVQ Level 3 in Business Administration or equivalent experience required.
- Other info: Great opportunities for career growth and a supportive work environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join the Royal Berkshire NHS Foundation Trust as a part‑time Assistant Patient Pathway Coordinator (30 hours per week). This cross‑site role is based at Townlands Memorial Hospital, Henley‑on‑Thames, and Royal Berkshire Hospital, Reading.
Job Overview
The role provides comprehensive administrative support throughout the patient journey from referral to discharge, coordinating appointments and improving service efficiency.
Key Responsibilities
- Coordinate and support the patient pathway from referral to discharge.
- Complete administrative tasks to ensure a safe and high‑standard operation.
- Apply standard operating procedures (SOPs) and meet defined timescales.
- Communicate effectively with patients, clinicians and multidisciplinary teams.
- Maintain accurate records and provide customer‑focused support.
- Adapt to new skills and support continuous improvement.
Qualifications & Experience
- Essential: NVQ Level 3 in Business Administration/Customer Care or equivalent experience.
- Essential: GCSE level or equivalent in Maths and English.
- Essential: Computer literacy.
- Desirable: Computer literacy course (e.g., ECDL).
- Desirable: NHS working experience.
- Desirable: Knowledge of speciality patient pathways.
Knowledge & Skills
- Excellent interpersonal and communication skills.
- Understanding of patient priorities and performance targets related to appointments and waiting times.
- Experience with digital dictation systems (desirable).
Benefits
- Flexible working and work‑life balance opportunities.
- Annual leave – 27 days for new starters, increasing to 29 days after 5 years and 33 days after 10 years (pro‑rata for part‑time).
- NHS pension scheme.
- Employee Assistance Programme and Money Advice Service.
- Generous maternity, paternity and adoption leave.
- On‑site nursery (Royal Berkshire Hospital).
- Full educational library services.
- Cycle‑to‑work scheme, lockable cycle storage.
- Bus‑to‑work scheme with excellent rail and bus links.
- Health‑service discounts at a range of providers.
How to Apply
Apply via NHS Jobs. Note that applications will be transferred to the Trust’s preferred recruitment system (TRAC). The role may close earlier if a suitable candidate is found. Contact Shirley Shailes – Patient Pathway Manager Tel: 0118 322 7139
Closing Date 23/11/2025 (23:59)
Equal Opportunities
Royal Berkshire NHS Foundation Trust is an equal opportunities employer. All qualified applicants receive consideration irrespective of race, gender, disability, etc.
Band 3 Assistant Patient Pathway Coordinator employer: UDML College of Engineering, JECRC Founadation, Jaipur
Contact Detail:
UDML College of Engineering, JECRC Founadation, Jaipur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Assistant Patient Pathway Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Royal Berkshire NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient pathways and administrative support. We can help you with mock interviews to boost your confidence and ensure you shine during the real deal!
✨Tip Number 3
Showcase your communication skills! During the interview, be sure to highlight your experience in coordinating with multidisciplinary teams and how you've improved service efficiency in past roles. We want to see that you can keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you along the way.
We think you need these skills to ace Band 3 Assistant Patient Pathway Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant Patient Pathway Coordinator. We want to see how you can contribute to improving service efficiency and supporting the patient journey.
Show Off Your Communication Skills: Since this role involves a lot of communication with patients and multidisciplinary teams, be sure to showcase your excellent interpersonal skills in your written application. We love seeing examples of how you've effectively communicated in past roles!
Highlight Relevant Experience: If you have any experience in administrative roles or knowledge of patient pathways, make it shine! We’re keen on seeing how your background fits with the responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at UDML College of Engineering, JECRC Founadation, Jaipur
✨Know the Patient Pathway
Familiarise yourself with the patient pathway from referral to discharge. Understand the key responsibilities of the role and be ready to discuss how you can contribute to improving service efficiency.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully communicated with patients and multidisciplinary teams in the past. Highlight your interpersonal skills and how they can enhance patient experience.
✨Demonstrate Your Administrative Skills
Be ready to talk about your experience with administrative tasks and how you ensure accuracy and efficiency. Mention any relevant qualifications, like your NVQ Level 3, and how they apply to the role.
✨Adaptability is Key
The role requires adapting to new skills and supporting continuous improvement. Think of instances where you've had to learn quickly or adapt to changes in a work environment, and be prepared to share those stories.
