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- Tasks: Provide top-notch customer service and manage the admissions process for potential students.
- Company: UCS College Group is a diverse and inclusive educational institution focused on student success.
- Benefits: Enjoy hybrid working, generous holidays, wellbeing days, and discounts at top retailers.
- Why this job: Join a fast-paced team, make an impact, and promote education while developing your skills.
- Qualifications: Organisational skills and a flexible approach to customer service are essential.
- Other info: We welcome applicants from all backgrounds and offer support for those needing adjustments.
The predicted salary is between 28800 - 43200 £ per year.
Student Recruitment is an exciting and fast paced area within the College. The core function of this role is to provide excellent customer service to potential students, stakeholders and curriculum, administrating the admissions process of all funding streams including Apprenticeships.
Salary
£24,938 per annum Scale 2 *Plus 20.3% Employer pension Contribution
Hours
Full time.
Daily tasks will include providing an excellent level of customer service, liaising with key stakeholders and College teams. Working with the marketing team to regularly monitor and feedback on campaigns, liaising with the Marketing team to monitor and feedback on campaigns, to support other activities to drive the growth in these sectors of the College, attending events to promote the College offer, and managing and maintaining relevant systems.
To succeed in this role, you will need to be well organised with a flexible approach to working, and be able to provide excellent customer service.
UCS offer a range of fantastic employee benefits including:
- Generous pension scheme
- Competitive holiday entitlement
- Dedicated CPD days
- 2 wellbeing days
- 2-week Christmas closure
- Opportunities for hybrid working
- On-site discounted gym
- Free parking
- UCS College Group Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!
UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.
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Customer Service Administrator employer: UCS College Group
Contact Detail:
UCS College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the admissions process and funding streams relevant to the role. Understanding how Apprenticeships work and the specific requirements for potential students will give you an edge in conversations with stakeholders.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Tip Number 3
Network with current employees or alumni from UCS College Group. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest marketing trends and strategies, especially those related to education. Being able to discuss how you can contribute to monitoring and providing feedback on campaigns will set you apart from other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the college. Mention specific experiences that demonstrate your organisational skills and flexibility, as well as your ability to liaise with stakeholders effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at UCS College Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to empathise with customers.
✨Familiarise Yourself with the College's Offerings
Research UCS College Group and its programmes thoroughly. Understanding their admissions process and the various funding streams will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Stakeholder Interaction
The position involves liaising with key stakeholders. Think about how you would approach these interactions and prepare to discuss any relevant experiences where you've successfully collaborated with different teams or departments.
✨Emphasise Organisational Skills
Being well-organised is crucial for this role. Be ready to discuss your time management strategies and how you prioritise tasks, especially in a fast-paced environment. Providing examples of how you've managed multiple responsibilities can set you apart.
