General Manager: Private Healthcare

Site: 250 Euston Road, Town: London

Salary: £70,387 - £80,465 per annum inclusive of HCAS

Salary period: Yearly

Closing: 12/01/2025 23:59

Job overview:

Our private healthcare business is growing and we are appointing to the role of General Manager for Private Healthcare at UCLH. This role will lead on the development and delivery of private patient services across all specialties at UCLH. At UCLH we have ambitious plans to develop our private patient services and to grow the contribution it makes to UCLH's income, which is used to support patient care and develop new services for the benefit of all of our patients. This post is an exciting opportunity to join the Private Healthcare team, working alongside clinicians, colleagues and patients to provide high quality care. This is an exciting opportunity to shape the operational team within an expanding service, and to be instrumental in developing the direction of our business. We are in the process of expanding our paediatric haematology service so this is a pivotal time to join our team and ensure our new facilities are a huge success. For the right person this is a role that is both challenging and rewarding, with the chance to enhance your skills and career in a developing area of a high profile and successful NHS trust.

Main duties of the job:

Reporting to the Director of Private Healthcare, you will be responsible for the operational management and performance of the dedicated private healthcare facilities at UCLH, as well as supporting the delivery of private healthcare in services that are integrated with the NHS. You will lead on relationship management with our consultants, ensuring the trust has the capacity and service infrastructure to support their patients' requirements and identifying and developing new private business opportunities. You will be working closely with the Director of Private Healthcare to set the strategic direction for our services and will work with colleagues across the trust to lead the operational delivery of our private healthcare strategy.

To be successful in this role you will be a highly motivated individual with excellent leadership and interpersonal skills, and with the ability to form credible working relationships with a variety of stakeholders, including senior managers and consultants. You will have significant experience in operational management and be able to work independently to lead and develop our services to the highest standards of clinical and customer service. Healthcare experience in the private sector is an advantage.

Working for our organisation:

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

Detailed job description and main responsibilities:

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Person specification:

• Knowledge & Qualifications:

• High standard of written and spoken English
• Management degree or equivalent (or in exceptional circumstances – able to demonstrate significant level of equivalent experience)
• A formal post graduate qualification, ideally in management or equivalent senior level experience

• Minimum of 3 years relevant management experience, with at least two years within the NHS
• Experience of service redesign and development
• Experience of effective management of budget
• A proven success in business planning and in the development and effective implementation of strategic plans
• A proven record of success in managing operational change while also developing and maintaining high standards of quality
• Experience of leading and supervising a team
• Experience of working in a private healthcare environment

• Demonstrate a strong understanding of multidisciplinary working
• Excellent communication skills, including negotiation, with the proven ability to liaise effectively across multiple departments
• Detailed knowledge and understanding of health service delivery, and of the distinct expectations and requirements of the private healthcare market
• A sound understanding of the issues affecting operational staff and a can-do attitude to solving such issues
• IT literate: proficient in the use of word processing and spreadsheet packages

• Demonstrate a commitment to professional development of self and others
• An ability to demonstrate in-depth knowledge of current thinking and policy affecting health and public sector
• Knowledge of equalities issues and strong commitment to the promotion of equality in employment

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity. UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.