Admin Co-ordinator (NHS AfC: Band 4) - Urology - University College London Hospitals NHS Founda[...]

Current vacancies

Site University College Hospital at Westmoreland Street Town London Salary £31,944 – £34,937 Per Annum Inclusive of HCAS Salary period Yearly Closing 09/07/2025 23:59

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Job overview

Applications are invited for the post of Admin Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.

This role is responsible for coordinating the cystectomy pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.

The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative

Main duties of the job

As Admin coordinator you will be responsible for coordinating patiets coming through the cystectomy pathway, ensuring their outpatient appointments and surgical admissions are booked promptly according to clinical guidance. You will be expected to book patients appropriately within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.

You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with your admin team leader.

You will be able to create and validate record keeping processes.

You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.

The main tasks this post-holder will carry out are:
• Booking appointments and surgical admissions in a timely manner and promptly flagging any capacity issues
• Communicating effectively with patients when booking their appointments
• Responding to queries via telephone and email
• Showing compassion and empathy for patients when speaking with them
• Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.
• Covering other admin team members when they are absent, as needed

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England – In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Experience

• Previous experience of Hospital EPR/CDR systems or other in-house database systems

Skills and Abilities

• Demonstrates ability to prioritise workload

Communication

• Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
• The ability to work as part of a team.
• Demonstrate an ability to ease patient anxiety.

Personal and People Development

• Works on own initiative, is managed rather than supervised

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to:

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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