At a Glance
- Tasks: Be the friendly face of our school, managing facilities and supporting events.
- Company: Join UCL, London's Global University, known for its diversity and innovation.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Flexible hours with potential evening or weekend work; great team atmosphere.
- Why this job: Make a real difference by creating a welcoming space for students and staff.
- Qualifications: A-level or equivalent, strong customer service, and IT skills required.
The predicted salary is between 36433 - 41833 £ per year.
The Receptionist and Facilities Administrator will provide reception, facilities, and administrative support across Levels 38, 48, 49, and 50 of 1 Canada Square. Acting as the first point of contact for students, staff, and visitors, the postholder will deliver a professional front‑of‑house service while ensuring the smooth day‑to‑day operation of the School's facilities.
Key responsibilities include:
- Managing facilities requests
- Monitoring room bookings
- Coordinating logistics for meetings and events
- Supporting Executive Assistants
- Maintaining a safe, welcoming, and efficient working environment
The role requires flexibility to support School activities, including occasional evening or weekend work. Working hours will typically be either 8:00 am–4:00 pm or 10:00 am–6:00 pm, Monday to Friday, depending on operational needs.
Salary: UCL Grade 6 (£36,433–£41,833 per annum, including London allowance).
You will have a good general education (A-level or equivalent experience) together with knowledge of facilities management, health and safety, and fire safety procedures. You will bring experience of delivering excellent customer service and providing administrative and facilities support within a complex organisation. Strong IT skills are essential, including proficiency in Microsoft Word, Excel, Outlook, and internet‑based systems. You will have excellent communication and interpersonal skills, enabling you to interact confidently and professionally with a wide range of stakeholders.
The successful candidate will be able to assess risks, resolve facilities issues, maintain confidentiality when handling sensitive information, and work effectively both independently and as part of a team. You will take ownership of maintaining high service standards while recognising when to escalate issues for support.
As London's Global University, UCL values diversity as a driver of creativity, innovation, and excellence. We are committed to equality of opportunity, creating an inclusive environment where everyone feels they belong, and building a workforce that reflects the diversity of our global community. We particularly welcome applications from groups currently underrepresented in our workforce, including people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ people, and, for Grade 9 and 10 roles, women.
Receptionist and Facilities Administrator employer: UCL
The Faculty of Social and Historical Sciences offers a dynamic and supportive work environment, where your contributions to student recruitment and marketing will be valued. With a strong emphasis on professional development, you will have opportunities to grow your skills in higher education admissions and digital marketing while collaborating with a diverse team dedicated to excellence in teaching and research. Located in a vibrant academic community, this role provides a unique chance to engage with prospective students and make a meaningful impact on their educational journey.
