UCL is seeking a One Desk Advisor to provide professional IT support across a broad range of queries, including complex case management and correspondence. You will work through ticketing, phone and live chat to deliver timely, accurate advice.
Take ownership of queries, aim for first contact resolution, follow SLA guidelines and established processes, and build strong relationships with customers and internal stakeholders to ensure seamless IT service delivery.
#J-18808-Ljbffr
One Desk Advisor: IT Support & First-Contact Expert employer: UCL
UCL School of Management is an exceptional employer that fosters a collaborative and innovative work culture, ideal for those passionate about digital communications. Located in the vibrant city of London, employees benefit from professional growth opportunities, access to cutting-edge resources, and a commitment to inclusivity and diversity. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
