At a Glance
- Tasks: Provide top-notch IT support for staff and students, troubleshooting tech issues with a smile.
- Company: Join UCL, a world-leading university tackling global challenges with innovative tech solutions.
- Benefits: Enjoy 41 days of holiday, a great pension scheme, and wellness perks like gym access.
- Other info: Be part of a diverse team committed to equality and inclusion at UCL.
- Why this job: Make a real difference in a vibrant environment while enhancing your tech skills.
- Qualifications: Experience in IT support and a passion for helping others with tech challenges.
The predicted salary is between 31500 - 38500 £ per year.
About us
UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion.
Part of UCL's vision is to take on the hardest global challenges.
The Information Services Division (ISD) is the primary provider of IT services to UCL.
We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
UCL structure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications.
In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient.
About the role
The purpose of the AV and IT Support Officer role is to provide prompt, in-depth, customer-focused 2nd line support to staff, students and honorary contract holders.
The post holder will provide field, phone and remote based support of UCL Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing, specialist equipment and other peripherals used by academic staff, administrative staff and students.
You will form part of a medium sized team and will be expected to work within virtual teams across other parts of the ISD.
About you
- Provide prompt, customer-focused 2nd line IT support to staff, students, and honorary contract holders.
- Deliver field-based, telephone, and remote support for IT incidents and service requests.
- Support, troubleshoot, and maintain UCL Managed Desktop environments.
- Install, configure, and support desktop computers, laptops, and mobile devices.
- Diagnose and resolve issues with networking equipment and connectivity.
- Set up, maintain, and troubleshoot audio-visual (AV) equipment.
- Support multimedia systems and video conferencing technologies.
- Maintain and support specialist equipment used by academic and administrative staff.
- Install, configure, and troubleshoot IT peripherals, including monitors, docking stations, and other connected devices.
- Respond to and resolve hardware, software, network, and AV-related technical issues efficiently.
What we offer
- 41 days' holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days' annual leave
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme, season ticket loan, and immigration loan
- Relocation support for eligible posts
- On-site nursery and gym
- Enhanced maternity, paternity, and adoption pay
- Staff Support Service (employee assistance programme)
- Discounted medical insurance
Full details: UCL Rewards and Benefits.
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
- Customer advert reference: B
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Senior AV and IT Support Officer in London employer: UCL
UCL School of Management is an exceptional employer that fosters a collaborative and innovative work culture, ideal for those passionate about digital communications. Located in the vibrant city of London, employees benefit from professional growth opportunities, access to cutting-edge resources, and a commitment to inclusivity and diversity. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AV and IT Support Officer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UCL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UCL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UCL!
✨Direct Apply to UCL
Let's not forget to apply directly through the UCL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior AV and IT Support Officer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UCL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UCL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UCL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
