UCL is seeking an experienced Enterprise Service Management Lead to embed a service-led culture across the university. You will work with Service Owners, senior stakeholders and delivery teams to strengthen end-to-end service management and maximise the value of MyServices for service delivery and enquiry management.
You will champion data-driven decision making, using performance insights and customer feedback to continuously improve efficiency, customer experience, and measurable service
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ESM Transformation Lead - Service Excellence & Adoption in London employer: UCL
UCL School of Management is an exceptional employer that fosters a collaborative and innovative work culture, ideal for those passionate about digital communications. Located in the vibrant city of London, employees benefit from professional growth opportunities, access to cutting-edge resources, and a commitment to inclusivity and diversity. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
