Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure exceptional student accommodation experiences.
- Company: Join UCL, a top global university in the heart of London.
- Benefits: Enjoy 41 days holiday, on-site gym, and flexible working options.
- Why this job: Be part of a vibrant community shaping student living and wellbeing.
- Qualifications: Leadership experience in customer service; strong communication skills required.
- Other info: Internal applications only; diversity and inclusion are key values.
The predicted salary is between 36000 - 60000 £ per year.
Be part of a world-leading university and shape an exceptional student living experience. At UCL, we're not just one of the world's top universities - we're a vibrant, inclusive community in the heart of London. Our Accommodation team plays a crucial role in delivering an outstanding residential experience for over 6,500 students across 26 halls. As we embark on a bold new strategy to be the sector leader in student accommodation, we're looking for an enthusiastic, customer-focused Deputy Accommodation Manager to help us deliver on that vision.
As Deputy Accommodation Manager, you'll be a key part of our operational leadership team, responsible for:
- Leading and motivating a team of Accommodation Advisors to deliver exceptional customer service.
- Ensuring the safety, wellbeing, and satisfaction of our residents.
- Overseeing building standards, maintenance, compliance, and facilities management.
- Supporting key events such as open days, arrivals, departures, and summer turnaround.
- Working closely with UCL departments and external partners to ensure seamless operations.
You’ll deputise for the Accommodation Manager and play a critical role in promoting a welcoming, safe, and well-maintained environment that feels like home.
We’re looking for someone who thrives in a fast-paced, customer-centric environment. You will have:
- Leadership or supervisory experience in a customer-facing role.
- A strong track record of team development, performance management, and service delivery.
- Solid understanding of health and safety, compliance, and operational procedures.
- Excellent communication, interpersonal and organisational skills.
- Confidence working with budgets and managing suppliers.
- A flexible, proactive attitude - ready to lead by example and inspire others.
- Experience in student accommodation, hospitality, or facilities management is desirable but not essential.
As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion: As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
Deputy Accommodation Manager employer: UCL
Contact Detail:
UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Accommodation Manager
✨Tip Number 1
Familiarise yourself with UCL's values and mission. Understanding the university's commitment to diversity, inclusion, and student experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current employees in the Accommodation team or related departments. Engaging with them can provide insights into the role and the team dynamics, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of your leadership and customer service experience. Think about situations where you've successfully managed a team or improved service delivery, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your understanding of health and safety regulations and compliance standards relevant to accommodation management. Being able to articulate your knowledge in this area will demonstrate your readiness for the role.
We think you need these skills to ace Deputy Accommodation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership and customer service experience. Emphasise any roles where you've managed teams or improved service delivery, as these are key aspects of the Deputy Accommodation Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and UCL's mission. Discuss how your background aligns with their focus on exceptional student living experiences and your understanding of health and safety compliance.
Highlight Relevant Experience: If you have experience in student accommodation, hospitality, or facilities management, make sure to detail this in your application. Use specific examples to demonstrate your ability to lead teams and manage operations effectively.
Showcase Your Soft Skills: UCL values excellent communication and interpersonal skills. Provide examples in your application that showcase your ability to motivate teams, handle customer queries, and work collaboratively with various departments.
How to prepare for a job interview at UCL
✨Showcase Your Leadership Skills
As a Deputy Accommodation Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Emphasise Customer Service Experience
This role is all about delivering exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers, particularly in a fast-paced environment.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety standards relevant to accommodation management. Be prepared to discuss how you would ensure compliance and maintain a safe environment for residents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges in student accommodation and how you would handle them, especially during busy periods like arrivals and departures.
