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For Companies At a Glance
- Tasks: Lead and manage service partner contracts for student accommodation, ensuring top-notch building services.
- Company: Join a prestigious university committed to enhancing student experiences.
- Benefits: 41 days holiday, pension scheme, gym access, and employee support services.
- Why this job: Make a real difference in student living while developing your leadership skills.
- Qualifications: Experience in engineering maintenance and managing teams across multiple sites.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 55000 - 65000 £ per year.
About the role
In the job of Contract and Technical Services Manager - Student Accommodation, you will provide strategic and operational leadership for the management of service partner contracts across the student accommodation estate. You'll ensure the delivery of safe, compliant, reliable, and sustainable building services that support an outstanding student residential experience while protecting and enhancing the long-term value of the University's estate assets.
You will lead the commercial and operational management of service partners responsible for specialist building services, ensuring the effective delivery of planned and reactive maintenance, statutory compliance, and lifecycle infrastructure improvement programmes. Through robust contract governance, performance management, and financial oversight, you'll ensure services are delivered in line with agreed contractual standards, budgetary controls, and the University's operational objectives.
You will also provide leadership to internal teams and external partners, fostering a collaborative culture focused on service excellence, continuous improvement, and effective risk management. You will ensure that contract performance, operational delivery, and financial performance are effectively monitored, reported, and continuously improved to support both the student experience and the strategic objectives of the accommodation portfolio.
About you
Things you'll need in order to do this job include:
- Extensive experience managing engineering maintenance services within a complex property portfolio
- Experience of managing a small but specialist team across multiple buildings
- Experience of working with a CAFM system, demonstrating ability to review and extract data showing key trends
- Strong understanding of building services systems and statutory compliance requirements
- Experience of Managing Tier One and Tier Two Services Partners and outsourced service delivery arrangements
- Experience working within and across large, multi-site organisations
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
Contract and Technical services Manager - Student Accommodation employer: UCL
Contact Detail:
UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract and Technical services Manager - Student Accommodation
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to student accommodation and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience managing engineering maintenance services and leading teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to an outstanding student residential experience.
We think you need these skills to ace Contract and Technical services Manager - Student Accommodation
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how your experience aligns with what they're looking for, so make sure to highlight those key points in your application.
Showcase Your Experience: When detailing your experience, focus on your management of engineering maintenance services and any relevant projects. We love seeing specific examples that demonstrate your skills and how you've made a difference in previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the requirements mentioned in the job description. We want to see how you fit into the role and the organisation's culture.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UCL
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be managing. Familiarise yourself with key terms and conditions, as well as any recent changes in legislation that might affect service delivery. This will show your potential employer that you're not just familiar with the role but also proactive about staying informed.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience leading teams, especially in a multi-site environment. Think of specific examples where you've fostered collaboration and improved service delivery. Highlight how you’ve managed performance and compliance, as this is crucial for the role.
✨Demonstrate Your Technical Knowledge
Brush up on your understanding of building services systems and statutory compliance requirements. Be ready to discuss how you've applied this knowledge in previous roles, particularly in relation to engineering maintenance services. This will help you stand out as a candidate who can hit the ground running.
✨Prepare Questions About Continuous Improvement
Think of insightful questions to ask about the organisation's approach to continuous improvement and risk management. This shows that you're not only interested in the role but also committed to enhancing the student experience and operational efficiency. It’s a great way to demonstrate your strategic thinking.