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- Tasks: Lead the development and delivery of UCL's CRM and Power Platform solutions.
- Company: Join UCL's Information Services Division, a leader in IT services for education.
- Benefits: 41 days holiday, pension scheme, gym access, and employee support services.
- Why this job: Shape the future of student experiences with cutting-edge technology at a prestigious university.
- Qualifications: Deep knowledge of Dynamics 365, DevOps experience, and strong communication skills required.
- Other info: Diverse and inclusive workplace committed to equality and innovation.
The predicted salary is between 55000 - 65000 £ per year.
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
About the role: We are looking for a Senior Technical Lead (Dynamics 365 CRM/CE) to provide expert leadership in the development, design and delivery of UCL's CRM and Power Platform solutions. This is a key technical role within our CRM Platform team, helping to shape the future of how UCL manages relationships and delivers exceptional experiences for our student, applicant and partner communities.
Working as part of a cross-functional agile team, you will take ownership of designing and implementing enterprise-grade solutions using Dynamics 365 CRM/CE and the Power Platform. You will collaborate with product owners, developers, analysts and stakeholders across the university to deliver high-quality, scalable solutions that meet UCL's business needs.
You will lead the technical roadmap for the platform, ensuring that developments align with UCL's enterprise architecture standards. You'll take responsibility for DevOps practices, including release automation, source control, testing and operational support. You'll also contribute to service improvements, ensuring the reliability, performance and data quality of our CRM systems.
About you: You will bring deep technical knowledge of Dynamics 365 architecture, solution design and development standards, with experience in DevOps, automated testing and release management using tools such as GitHub and PAC CLI. A strong understanding of Azure and cloud technologies will also be highly valued.
You'll be a confident communicator, able to translate complex technical concepts for non-technical audiences and build trusted relationships with stakeholders at all levels. Experience leading teams, mentoring others, and managing operational support will help you thrive in this role.
Experience of working with Dynamics 365 Customer Service and Marketing modules is essential, as is substantial experience working with Power Platform components. A degree in computer science or a related discipline-or equivalent professional experience-is expected.
You'll be motivated by technical excellence and collaboration, with a proactive, solution-focused mindset. Above all, you'll be passionate about delivering high-quality digital services that enhance the experience of UCL's students and staff.
What we offer: As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit this link to find out more.
Our commitment to Equality, Diversity and Inclusion: As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Technical Lead (D365) in City of London employer: UCL
Contact Detail:
UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead (D365) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at UCL or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your work with Dynamics 365 and Power Platform. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your knowledge of DevOps practices and Azure technologies. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the UCL team.
We think you need these skills to ace Technical Lead (D365) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Lead role. Highlight your experience with Dynamics 365 and the Power Platform, and don’t forget to showcase your leadership skills and DevOps knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing UCL’s digital services and how your background makes you the perfect fit for this role.
Showcase Your Communication Skills: Since you'll be working with various stakeholders, it's important to demonstrate your ability to communicate complex technical concepts clearly. Use examples from your past experiences to illustrate this in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at UCL
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 architecture and its various modules, especially Customer Service and Marketing. Be ready to discuss how you've used these tools in past projects and how they can be leveraged to enhance UCL's CRM solutions.
✨Showcase Your Leadership Skills
As a Technical Lead, you'll need to demonstrate your ability to lead teams and mentor others. Prepare examples of how you've successfully guided a team through a project or resolved conflicts, and be ready to discuss your approach to fostering collaboration within cross-functional teams.
✨Communicate Complex Ideas Simply
You'll be working with stakeholders who may not have a technical background. Practice explaining complex technical concepts in simple terms. Think about how you can convey the benefits of your proposed solutions clearly and effectively to non-technical audiences.
✨Prepare for DevOps Discussions
Since this role involves DevOps practices, be prepared to discuss your experience with release automation, source control, and testing. Familiarise yourself with tools like GitHub and PAC CLI, and be ready to share how you've implemented these practices in previous roles to improve efficiency and reliability.