At a Glance
- Tasks: Lead change and engagement activities to enhance services at UCL.
- Company: Join UCL's Service Excellence team, a leader in higher education.
- Benefits: 41 days holiday, pension scheme, gym access, and more perks.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on staff and student experiences at a top university.
- Qualifications: Experience in change management within large organisations required.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity to join UCL's Service Excellence function and play a key role in leading and coordinating the change and engagement activity across the Professional Services Hub, including several strategically significant programmes. Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University's Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role: This is an exciting opportunity to lead change and engagement activity at the heart of UCL’s ambition to deliver streamlined, high-quality services that enhance the experience of staff, students, and academics. Working within the Service Excellence team, you will define and drive change strategies across a diverse portfolio of programmes—ensuring initiatives are effectively communicated, adopted, and embedded. The role will initially be offered as a 2 year Fixed Term Contract.
About you: We're looking for an experienced change professional with a strong track record in large, complex organisations. You'll bring expertise in both agile and waterfall environments, outstanding stakeholder engagement skills, and a strategic mindset that enables you to balance organisational priorities while minimising disruption. In return, you'll join a collaborative, forward-thinking environment where your work will directly contribute to meaningful organisational improvement at one of the world's leading universities.
What we offer: As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion: As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Change and Engagement Lead (Professional Services Hub) employer: UCL
The Faculty of Social and Historical Sciences offers a dynamic and supportive work environment, where your contributions to student recruitment and marketing will be valued. With a strong emphasis on professional development, you will have opportunities to grow your skills in higher education admissions and digital marketing while collaborating with a diverse team dedicated to excellence in teaching and research. Located in a vibrant academic community, this role provides a unique chance to engage with prospective students and make a meaningful impact on their educational journey.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Engagement Lead (Professional Services Hub)
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at UCL and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Change and Engagement Lead (Professional Services Hub)
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at UCL. So, don’t be shy about laying it all out there!
How to prepare for a job interview at UCL
✨Showcase Your Adaptability
Given that this is a temporary HR role at UCL, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that UCL uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at UCL.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at UCL.
