Ref Number
B
Professional Expertise
Estates, Facilities, Accommodation and Safety
Department
Finance, Commercial and Estates (B28)
Location
London
Working Pattern
Full time
Salary
£36,433-£41,833
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
23-Sep-2025
About us
This is an internal recruitment advert, available to eligible UCL workers only
Be part of London\'s Global University
At UCL, we\'re proud to provide a world-class student experience both inside and outside the classroom. With over 8,000 bed spaces across 26 halls, our Accommodation team plays a vital role in welcoming students to London and supporting them throughout their UCL journey.
We\'re looking for a proactive and customer-focused Accommodation Advisor to join our friendly and supportive Accommodation Office team. This role offers the chance to make a real difference to student life, while developing your skills in student services, administration, and customer care in a busy and varied environment.
About the role
As an Accommodation Advisor, you\'ll:
- Provide first-line support to students, staff, and stakeholders on all accommodation-related enquiries (eligibility, applications, allocations, finance, and policies).
- Process applications and allocations using UCL\'s housing management system (StarRez).
- Support students with tenancy changes, invoices, refunds, and other related requests.
- Help deliver a positive student experience during key times such as arrivals, open days, and induction activities.
- Work closely with colleagues across UCL and external providers to ensure a smooth, supportive, and professional service.
This is a hybrid role, with a mix of office-based (20–80%) and remote working. Some flexibility will be required during busy periods (e.g. September arrivals).
About you
We\'re looking for someone who:
- Has experience in a customer service or administrative role, ideally within education, housing, or a related sector.
- Is confident using IT systems and software, including MS Office.
- Has excellent communication and organisational skills, with the ability to prioritise in busy periods.
- Is committed to delivering outstanding service and building positive relationships with students and colleagues.
Experience with housing systems (e.g. StarRez) or financial procedures is desirable but not essential—we\'ll provide full training.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days\' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit to find out more.
Our commitment to Equality, Diversity and Inclusion
As London\'s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL\'s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.\"
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL\'s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
