At a Glance
- Tasks: Provide front of house service and administrative support across UCL Accommodation sites.
- Company: UCL is a prestigious university in London, known for its commitment to student experience and community.
- Benefits: Enjoy 41 days holiday, on-site gym, nursery, and flexible working hours.
- Other info: This is a fixed-term contract with potential for extension or permanence.
- Why this job: Join a vibrant team dedicated to enhancing student life in one of the world's most exciting cities.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
The predicted salary is between 30000 - 42000 £ per year.
**INTERNAL UCL APPLICATIONS ONLY**
UCL is a globally recognised Institution and one of the UK\'s most successful Universities. The award winning Accommodation team sits within the UCL Estates division, and comprises of over 26 Halls that houses more than 6500 residents. UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London\'s most desirable neighbourhoods. We also have Halls in Camden and Victoria - exciting areas with their own quirks and treasures. Despite London\'s expensive property market and the pressure on student accommodation, UCL\'s prices are kept as low as possible and are amongst the cheapest in the area. The team also works hard to enhance the experience of every student staying with us. We believe it\'s everyone\'s role in the team to help ensure that every resident in UCL Accommodation feels at home. We\'re striving to provide every student with an experience as befits one of the world\'s greatest universities in one of the most exciting cities on earth.
About the role
The role involves providing a meet and greet front of house service as well as supporting all back office functions, providing administration support across all of the sites. Supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts. The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.
The shift patterns for this role are 8am to 4pm or 11am to 7pm, the shifts are Monday to Saturday, with Saturday shifts been on a rota basis. In the summer Sunday is also on a rotation basis as well as Saturday.
The accommodation this role will be covering is two sites within the King\'s Cross and Angel areas.
Please note this role is an FTC for 1 year, with a possibility of extension or being made permanent.
About you
You should have experience working in a customer facing role and should be highly skilled in understanding, empathising with and delivering against customer needs. You will also need to have good general computer literacy, and will need to be able to use Microsoft Office applications. You will need to be a self-motivated person who is able to work on your own initiative, with excellent time management and prioritisation skills, and the ability to work at pace while maintaining accuracy and attention to detail. A positive attitude is key for this role, given its\' customer facing nature, and you will need to offer flexibility around working hours and be willing to take part in a rota (as outlined above).
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days\' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme:\"Staff Support Service
• Discounted medical insurance
Visit\"https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits\"to find out more.
Our commitment to Equality, Diversity and Inclusion
As London\'s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world\'s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL\'s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
Accommodation Adviser in London employer: UCL
UCL is an exceptional employer, offering a vibrant work culture within one of London's most desirable neighbourhoods. As part of the award-winning Accommodation team, you will enjoy generous benefits such as 41 days of holiday, a defined benefit pension scheme, and opportunities for personal growth in a diverse and inclusive environment. With a commitment to providing an outstanding student experience, UCL fosters a supportive atmosphere where every employee can thrive and contribute to the university's ambitious vision.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Adviser in London
✨Tip Number 1
Familiarise yourself with UCL's values and mission. Understanding the university's commitment to providing an exceptional student experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of UCL, especially those in the Accommodation team. They can provide valuable insights into the role and the work culture, which can be beneficial for your application.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of specific situations where you've successfully met customer needs, as this is crucial for the Accommodation Adviser role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role involves a rota system, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Accommodation Adviser in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Accommodation Adviser position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills:Since this role is customer-facing, emphasise your experience in providing excellent customer service. Use specific examples from previous roles where you successfully met customer needs or resolved issues.
Showcase Relevant Experience:Mention any previous roles that involved administration support or working in a similar environment. Detail your proficiency with Microsoft Office applications and any other relevant software skills.
Express Your Enthusiasm:Convey your passion for creating a positive student experience in your application. A positive attitude is crucial for this role, so make sure to reflect that in your writing.
How to prepare for a job interview at UCL
✨Showcase Your Customer Service Skills
As an Accommodation Adviser, you'll be at the forefront of student interactions. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your ability to empathise and deliver excellent service.
✨Familiarise Yourself with UCL's Values
Understanding UCL's commitment to providing an exceptional student experience is crucial. Research their accommodation services and be ready to discuss how you can contribute to their vision of being a leading provider in the HEI sector.
✨Demonstrate Flexibility and Initiative
The role requires flexibility in working hours and the ability to work independently. Be prepared to discuss situations where you've shown initiative and adaptability, especially in fast-paced environments.
✨Highlight Your Organisational Skills
With responsibilities ranging from front-of-house service to back-office support, strong organisational skills are essential. Share specific examples of how you've managed multiple tasks effectively while maintaining attention to detail.
