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- Tasks: Support high-quality library services and deliver exceptional customer experiences.
- Company: Join UCL East, a leading university committed to excellence in education and research.
- Benefits: Enjoy 27 days annual leave, flexible working, and access to on-campus facilities.
- Why this job: Be part of a vibrant community while enhancing your skills in a supportive environment.
- Qualifications: Recent library experience and strong customer service skills are essential.
- Other info: This is a part-time, on-campus role with no remote work options.
The predicted salary is between 16800 - 28000 £ per year.
The post holder will play a key role in supporting the delivery of high-quality library services at UCL East, ensuring an exceptional experience for students and staff. This includes frontline customer service, library skills training, and collaboration with the wider network of Subject Liaison Librarians and Site Librarians to deliver consistent, user-focused services. The role involves supervisory responsibilities, project support, and ensuring operational continuity in the absence of senior staff. This is an on-campus role. It is not suitable for regular remote working. This is a part-time role.
About you
We are particularly looking for candidates with recent experience in library and information work, ideally in higher education, and a strong customer service ethos gained through working in a front-facing library role. You will be confident in delivering training or user support sessions and possess excellent communication skills, both written and verbal, with the ability to engage effectively with a diverse user base.
To apply, please provide:
- An up-to-date CV, including at minimum details of your current employment, salary, notice period, previous employment, and education history.
- A supporting statement demonstrating how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification within the Job Description. Your statement should be provided using the free text box under ‘Questionnaire’.
If you have any queries about the role or the application process, please contact [contact details], quoting the job title and reference number.
What we offer
- Annual leave & work-life balance (Leave will be pro-rated for part-time staff)
- 27 days annual leave + 6 closure days (Christmas and Easter) as well as statutory holidays
- Hybrid and flexible working
- Ability to buy 5 additional annual leave days
- Enhanced maternity, adoption, paternity leave
- Carer’s leave
Other benefits include a defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym, and more. As part of the UCL community, you can access free lunch-hour lectures, exhibitions, museums, and collections. On campus, UCL has the Bloomsbury Theatre hosting performances and various cafes, bars, and facilities available to staff.
Senior Library Assistant employer: UCL Eastman Dental Institute
Contact Detail:
UCL Eastman Dental Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Library Assistant
✨Tip Number 1
Familiarise yourself with UCL's library services and their approach to customer service. Understanding their specific offerings and how they engage with students and staff will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare to discuss your experience in delivering training or user support sessions. Think of specific examples where you've successfully engaged a diverse audience, as this aligns closely with the role's requirements.
✨Tip Number 3
Network with current or former library staff at UCL or similar institutions. They can provide insights into the culture and expectations of the role, which can be invaluable for tailoring your approach.
✨Tip Number 4
Be ready to showcase your supervisory skills and how you've managed projects or teams in previous roles. Highlighting your leadership experience will set you apart, especially since the position involves supervisory responsibilities.
We think you need these skills to ace Senior Library Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in library services, customer service, and training to align with what UCL East is looking for.
Craft Your Supporting Statement: In your supporting statement, directly address each criterion marked 'Application' in the Person Specification. Use specific examples from your past experiences to demonstrate how you meet these criteria, showcasing your skills in customer service and library work.
Update Your CV: Ensure your CV is up-to-date and includes all necessary details such as current employment, salary, notice period, previous roles, and education history. Tailor your CV to highlight experiences that are particularly relevant to the Senior Library Assistant position.
Double-Check Your Application: Before submitting, review your entire application for any errors or omissions. Make sure all required documents are included and that your supporting statement is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UCL Eastman Dental Institute
✨Showcase Your Customer Service Skills
Since the role involves frontline customer service, be prepared to discuss your previous experiences in this area. Highlight specific examples where you successfully assisted users or resolved issues, demonstrating your strong customer service ethos.
✨Prepare for Training Scenarios
As delivering training sessions is a key part of the job, think about how you would approach this. Be ready to explain your training methods and provide examples of past training experiences, focusing on how you engaged with diverse audiences.
✨Familiarise Yourself with UCL's Library Services
Research UCL's library services and understand their mission and values. This will help you align your answers with their goals during the interview, showing that you are genuinely interested in contributing to their team.
✨Demonstrate Team Collaboration
The role requires collaboration with Subject Liaison Librarians and Site Librarians. Prepare to discuss your experience working in teams, how you handle conflicts, and how you contribute to a positive team environment.
