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For Companies At a Glance
- Tasks: Provide tech support for software, hardware, and connectivity issues.
- Company: Join a well-established charity making a difference in the community.
- Benefits: Enjoy flexible work with 3 days remote each week.
- Why this job: Be part of a supportive team while enhancing your IT skills.
- Qualifications: Experience in IT support, knowledge of Windows, Office 365, and Active Directory preferred.
- Other info: Work in a smaller IT environment, perfect for hands-on learning.
The predicted salary is between 30000 - 42000 £ per year.
- An opportunity to develop a career in IT.
- Gain IT skills in a varied role.
- A professional and welcoming environment.
About us:
UCLB is a leading technology commercialisation company within the UK, and has an impressive and successful track record of creating licences and spinouts based on UCL’s intellectual property for 30 years. We are unique within the UK by being an independent, financially self-sufficient company with a strong history of making significant returns for UCL.
What you’ll be doing:
We are seeking a proactive and customer-focused individual to join our IT team as a Helpdesk Analyst. The successful candidate will provide first-line support to both on-site and remote users, ensuring efficient resolution of technical issues and excellent user satisfaction.
What experience you’ll need to apply:
This role requires a willingness to learn, a strong interest in IT, and a commitment to providing exceptional customer service. No commercial IT experience is necessary, a real drive and passion to have a career within IT would also be considered.
This 1-year fixed term contract position includes the opportunity to work towards industry recognized certifications, such as Microsoft certifications.
Duties and Responsibilities:
User Support
• Provide first-line support for technical issues, including hardware, software, and network connectivity, to on-site and remote users.
• Troubleshoot and resolve issues related to Microsoft Office products (Outlook, Excel, Word, etc.) and Office 365 tools (SharePoint, Teams, OneDrive, etc).
• Escalate complex issues to senior staff or external vendors as needed.
Meeting Room Equipment:
• Support and maintain meeting room technology, including audio-visual equipment, video conferencing tools, and associated peripherals.
• Ensure meeting rooms are operational and troubleshoot issues promptly. Helpdesk Software Management:
• Monitor and maintain the helpdesk ticketing system, ensuring timely responses and resolutions.
• Generate reports to identify trends and areas for improvement. Hardware and Software Maintenance:
• Perform routine maintenance and troubleshooting of desktops, laptops, printers, and mobile devices.
• Assist with the setup and configuration of new equipment.
IT Administration:
• Manage user accounts, permissions, and access rights in line with company policies.
• Support onboarding and offboarding processes, including equipment setup and account deactivation.
• Maintain accurate asset management records.
Knowledge Sharing and Documentation:
• Create and maintain knowledge base articles and user guides for common issues.
• Provide basic user training to help staff maximize their use of IT tools.
Security and Compliance:
• Promote security best practices, such as identifying phishing attempts and safeguarding sensitive data.
• Ensure compliance with IT policies and procedures
What you’ll get in return for your experience:
The role will be based predominantly full time in the Tottenham Court Road office, offering superb benefits including 31 days holiday + 8 bank holidays, bonus scheme, good pension and wellbeing allowances.
This is a 1 year fixed term contract with a yearly salary of £25,000 to £28,000 per annum.
If you’re looking to develop your IT skills in a professional environment, apply now to Roy Bennett at ADLIB our recruitment partner via this advert.
IT Helpdesk Analyst employer: UCL Business Ltd
Contact Detail:
UCL Business Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarize yourself with the specific software and tools mentioned in the job description, such as Windows, Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience in providing technical support in a similar environment. Be ready to share specific examples of how you've successfully resolved issues or improved processes in past roles during the interview.
✨Tip Number 3
Since this role involves working with external Managed Service Providers, it’s beneficial to understand how to collaborate effectively with third-party vendors. Prepare to discuss any previous experiences you have in managing these relationships.
✨Tip Number 4
Emphasize your adaptability and willingness to work in a flexible environment. Share examples of how you've successfully managed your time and responsibilities while working remotely or in a smaller team setting.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an IT Helpdesk Analyst. Focus on your technical skills, especially with Windows, Office 365, and Active Directory, and provide specific examples of how you've supported teams in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the charity's mission and how your skills align with their needs. Mention your experience with external Managed Service Providers and your ability to troubleshoot technical issues effectively.
Showcase Your Problem-Solving Skills: During the application process, emphasize your problem-solving abilities. Provide examples of past situations where you successfully resolved technical issues or improved processes within an IT environment.
Highlight Flexibility and Teamwork: Since the role offers flexibility and involves working with a team, mention your adaptability and experience in collaborative environments. Share instances where you worked remotely or supported colleagues in a smaller IT setting.
How to prepare for a job interview at UCL Business Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, Office 365, and Active Directory. Highlight specific instances where you successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Charity's Mission
Research the charity's mission and values before the interview. Showing that you align with their goals can set you apart from other candidates and demonstrate your commitment to contributing positively to their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating how you would approach common IT issues, especially those related to hardware deployment and connectivity problems.
✨Emphasize Flexibility and Teamwork
Since the organization values flexibility, be ready to discuss how you manage your time effectively while working remotely. Also, share examples of how you've collaborated with external Managed Service Providers or within a small IT team.
