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- Tasks: Join our team to provide top-notch customer service and support in the library.
- Company: UCL is a leading global university, renowned for its innovative research and cultural engagement.
- Benefits: Enjoy 27 days of annual leave, flexible working, and access to on-site facilities.
- Why this job: Be part of a vibrant community, enhance your skills, and contribute to a world-class library experience.
- Qualifications: Must have strong communication skills, customer service experience, and at least 5 GCSEs.
- Other info: This role requires evening and weekend availability; training will be provided.
The predicted salary is between 25000 - 29000 £ per year.
UCL is London's global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities.
The post holders will be part of a customer-facing team working in the Library Evening and Weekend Team. Our team takes pride in providing the best possible user experience throughout our library and study spaces. The main purpose of these roles is to provide excellent customer service and clerical support for library resources and facilities. The post holders will also support a wide range of activities, including the use of technology, social media, maintenance of the estate, and health & safety.
Special Working Conditions e.g. manual handling is required to carry out this role. Training will be provided. This is an on-campus role. It is not suitable for regular remote working.
We are looking for motivated and reliable Library Assistants to join our Evening and Weekend team. The available work patterns for these roles are as follows:
- Post 1: Wednesday 5:00 pm to 9:00 pm and Saturday 11am to 6pm
- Post 2: Wednesday and Thursday, 5:00 pm to 9:00 pm and Saturdays, 11:00 am to 6:00 pm
The Successful Applicants Will Have:
- Reliability, a strong sense of responsibility, and good time management skills.
- Proven experience in delivering excellent customer service.
- Strong communication, IT, and interpersonal skills.
- High attention to detail, with the ability to ensure accuracy.
- The ability to work both independently and as part of a team.
- Experience of working in a library or information environment.
- A minimum of 5 GCSEs (grades A*-C) or equivalent qualifications.
To Apply, Please Provide:
- An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
- A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post.
If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.
What we offer:
- 27 days annual leave + 6 closure days (Christmas and Easter) as well as statutory holidays
- Hybrid and flexible working
- Ability to buy 5 additional annual leave days
- Enhanced maternity, adoption, paternity leave
- Carer’s leave
- Workplace nursery
Our commitment to Equality, Diversity and Inclusion: We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
Evening and Weekend Library Assistant x2 employer: UCL AI Centre
Contact Detail:
UCL AI Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening and Weekend Library Assistant x2
✨Tip Number 1
Familiarise yourself with UCL's Library, Culture, Collections and Open Science (LCCOS) services. Understanding their mission and the resources they offer will help you demonstrate your enthusiasm for the role during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role focuses on providing excellent user experiences, be ready to share specific examples of how you've successfully assisted customers in previous roles.
✨Tip Number 3
Prepare to discuss your time management skills. Given the part-time nature of the role, being able to effectively manage your schedule and responsibilities is crucial, so think of ways you've successfully balanced multiple tasks in the past.
✨Tip Number 4
Engage with UCL's online presence, especially their social media channels. This will not only give you insights into their current activities but also allow you to mention relevant topics during your application process, showing your genuine interest in the institution.
We think you need these skills to ace Evening and Weekend Library Assistant x2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in libraries or information environments. Emphasise your reliability, time management skills, and attention to detail.
Craft a Strong Supporting Statement: In your supporting statement, directly address how your skills and experiences meet the criteria outlined in the person specification. Use specific examples to demonstrate your ability to provide excellent customer service and work effectively in a team.
Highlight Relevant Qualifications: Ensure you mention your GCSEs or equivalent qualifications clearly in your CV. If you have any additional training or certifications related to library services or customer support, include those as well.
Proofread Your Application: Before submitting, take the time to proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UCL AI Centre
✨Showcase Your Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or enhanced a customer's experience.
✨Demonstrate Your Attention to Detail
The job requires high attention to detail, so during the interview, mention instances where your accuracy made a difference. This could be in previous roles or academic settings, especially in library or information environments.
✨Familiarise Yourself with Library Operations
Research UCL's library services and their approach to Open Science. Being knowledgeable about their resources and how they operate will show your genuine interest in the role and the institution.
✨Prepare for Teamwork Questions
As the position involves working as part of a team, think of examples that demonstrate your ability to collaborate effectively. Be ready to discuss how you contribute to a team environment and handle conflicts.