At a Glance
- Tasks: Provide exceptional customer service and support visitors in a hospital environment.
- Company: Join UC Health, a leading academic health system dedicated to innovation and care.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team atmosphere.
- Other info: Inclusive workplace with opportunities for growth and relationship building.
- Why this job: Make a real difference by helping patients and families during their hospital visits.
- Qualifications: High school diploma or GED with excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
To foster a safe, pleasant and positive atmosphere in assigned locations of the hospital building and property, and facilitate the information flow between patients, families and hospital staff, as well as assisting in identifying and meeting visitor informational needs in a service oriented manner.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Location: West Chester, OH, United States
Qualifications
- Education: High school diploma or GED.
- Required Skills and Knowledge: Excellent customer service skills, satisfactory attendance and basic computer skills.
Responsibilities
- Provide exceptional customer service by greeting visitors with empathy and compassion, identifying patient and family needs, and ensuring comfort and safety throughout their visit.
- Monitor and manage hospital lobbies and waiting areas to uphold organizational policies, safety standards, and a welcoming environment.
- Serve as a liaison between visitors and clinical teams, coordinating patient visits, facilitating communication, and supporting service recovery and patient concerns.
- Maintain patient census, visitor logs, confidentiality, and respond to inquiries regarding patient location and condition.
- Escort visitors as needed, assist with wayfinding, manage telephone communications, and utilize the electronic medical record to locate patient and department information.
- Build positive relationships with staff and stakeholders, support policy interpretation, assist with volunteer training, attend required meetings and trainings, and recognize the special needs of diverse patient age groups.
Visitor Services Assistant, PRN in Chester employer: UCHealth
At UC Health, we pride ourselves on being an exceptional employer that values innovation and world-class care. Our inclusive and diverse work culture fosters personal and professional growth, allowing you to develop your skills while making a meaningful impact in the lives of patients and their families. Located in West Chester, OH, you'll enjoy a supportive environment where building relationships and providing compassionate service is at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant, PRN in Chester
✨Tip Number 1
Get to know the hospital's vibe! Before your interview, take a stroll around the place or check out their website. Understanding their culture and values will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to show empathy and compassion. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the best ways to impress during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Visitor Services Assistant, PRN in Chester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you can bring empathy and compassion to the role, so share any relevant experiences that demonstrate your ability to connect with visitors and meet their needs.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. This shows us that you’re genuinely interested in the Visitor Services Assistant role.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about why you’d be a great fit for our team at UC Health.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, it helps us keep everything organised!
How to prepare for a job interview at UCHealth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Visitor Services Assistant. Familiarise yourself with the key skills required, like excellent customer service and basic computer skills. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Empathy
Since this role involves interacting with patients and families, it’s crucial to convey your ability to empathise and provide compassionate support. Prepare examples from your past experiences where you’ve successfully helped someone in need or resolved a difficult situation with care.
✨Practice Your Communication Skills
As a liaison between visitors and clinical teams, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the role, such as assisting a visitor or managing inquiries.
✨Demonstrate Your Team Spirit
UC Health values collaboration and building relationships. Be ready to discuss how you’ve worked effectively in a team setting before. Highlight any experiences where you supported colleagues or contributed to a positive work environment, as this will show you’re a great fit for their inclusive culture.
