At a Glance
- Tasks: Engage with Italian and UK customers through calls and emails, handling collections and admin tasks.
- Company: Join a dynamic Marmon Holding entity focused on customer service excellence.
- Benefits: Starting salary of £26,000, with opportunities for growth and development.
- Other info: Work in a supportive environment with a focus on compliance and performance.
- Why this job: Make a difference in customer experiences while utilising your bilingual skills.
- Qualifications: Fluent in Italian and English, with previous customer service experience preferred.
The predicted salary is between 26000 - 26000 £ per year.
Contact Centre Agent – UK
UCFS Europe Company (a Marmon Holding entity) is seeking a proficient Italian‑speaking Contact Centre Agent to join our UK‑based customer service team.
The role involves direct communication with Italian and UK customers, handling verification and debt collection calls, and supporting administrative tasks.
Key Responsibilities
- Handle inbound and outbound calls and emails with Italian‑speaking customers.
- Make bad debt collection calls in a professional and empathetic manner.
- Conduct verification calls to both UK and Italian customers.
- Perform associated administrative tasks, including updating customer records and databases.
- Ensure accurate and timely data entry into internal systems.
- Liaise with the Italian office to coordinate customer service and collection activities.
- Carry out tasks as directed.
- Maintain compliance with GDPR and internal policies.
- Meet performance targets related to call quality, resolution time, and customer satisfaction.
Requirements
- Proficient in Italian and English (spoken and written).
- Previous experience in a contact centre or customer service role.
- Strong communication and interpersonal skills.
- Ability to handle sensitive conversations with professionalism.
- Good organizational and administrative skills.
- IT literate (CRM systems, Microsoft Office).
- Desirable: experience in debt collection or financial services.
- Desirable: familiarity with UK and Italian business practices.
- Desirable: knowledge of GDPR and data protection regulations.
Salary and Benefits
Starting salary is £26,000 per annum. Final compensation will be determined based on experience and qualifications.
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Contact Centre Agent- Bilingual (Italian) in Biggleswade employer: UCFS Europe Company
At UKUCFS Europe Company, we pride ourselves on fostering a supportive and dynamic work environment where bilingual professionals can thrive. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and respect. Located in the UK, we offer competitive salaries, including a starting salary of £26,000, alongside a comprehensive benefits package that ensures our team members feel valued and motivated in their roles.
