At a Glance
- Tasks: Be the friendly voice helping customers with their queries via phone and email.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for overtime.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Experience in a busy call centre and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.
The Role:
- Screen initial calls and determine customer requirements.
- Input details on the system, ask questions to ensure accurate information is obtained from the caller.
- Attempt to resolve customer queries over the phone through the troubleshooting process. If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
- Process email enquiries including handling complaints, answering enquiries and prioritising issues.
- Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.
The Person:
- Experience working in a high call volume environment or call centre.
- Strong customer service skills and ability to answer queries concisely via the telephone and email.
- Ability to work under pressure and handle challenging situations.
- Attention to detail and strong data entry skills.
- Excellent communication and listening skills.
- Confident user of Microsoft Office applications.
Overtime 1 in 5 weekends. Hybrid working available.
Customer Support Advisor in Milton Keynes employer: UCC Coffee
Join a dynamic team as a Customer Support Advisor, where your contributions are valued and recognised. Our company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities, all while offering the flexibility of hybrid working arrangements. Located in a vibrant area, we provide a stimulating environment that encourages collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UCC Coffee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UCC Coffee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UCC Coffee:Your cover letter is your chance to shine! Tell us why you want to work at UCC Coffee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UCC Coffee!
How to prepare for a job interview at UCC Coffee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
