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For Companies At a Glance
- Tasks: Repair and maintain coffee equipment while ensuring top-notch customer service.
- Company: Join UCC, a leading brand in coffee solutions for diverse clients.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team that values quality and customer satisfaction.
- Qualifications: Must have a passion for coffee, problem-solving skills, and a clean driving licence.
- Other info: Work with a variety of clients, from local shops to national brands.
The predicted salary is between 28800 - 43200 £ per year.
Promote the UCC brand by responding to reactive and service call requests by working in a professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
The Role
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
The Person
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates robust problem solving skills with an electrical mechanical background.
- Computer literate with a clean driving license.
- Self-motivated with a flexible approach to work, location and hours.
Salary: £36k (OTE £40,700)
Service Engineer employer: UCC Coffee UK and Ireland
Contact Detail:
UCC Coffee UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest coffee equipment and technology. Being knowledgeable about the products we use will not only help you in interviews but also show your passion for the industry.
✨Tip Number 2
Network with professionals in the coffee industry. Attend trade shows or local events to meet potential colleagues and learn more about the role, which can give you an edge during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in the past. Highlighting your problem-solving skills with real-life scenarios can demonstrate your capability to handle the challenges of a Service Engineer.
✨Tip Number 4
Showcase your customer service experience. Since this role involves interacting with clients, being able to articulate your approach to customer satisfaction will be crucial in making a positive impression.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coffee equipment repair and customer service. Emphasise any previous roles where you demonstrated problem-solving skills and technical knowledge.
Craft a Strong Cover Letter: In your cover letter, express your passion for the coffee industry and customer service. Mention specific examples of how you've successfully handled service calls or repairs in the past.
Showcase Technical Skills: Detail your electrical and mechanical background in your application. Include any certifications or training related to coffee equipment maintenance that would make you stand out.
Highlight Soft Skills: Since the role requires excellent customer service, be sure to mention your communication skills and ability to work proactively with clients and team members. Provide examples of how you've kept customers informed during service processes.
How to prepare for a job interview at UCC Coffee UK and Ireland
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the equipment used in its preparation. Discuss any relevant experience you have with coffee machines or similar technology, as this will demonstrate your understanding of the industry and your commitment to providing excellent service.
✨Highlight Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. This role requires robust problem-solving skills, so showcasing your ability to think critically and act efficiently under pressure will impress the interviewers.
✨Emphasise Customer Service Experience
Since the role involves interacting with a variety of clients, it's crucial to highlight your customer service experience. Share specific instances where you've gone above and beyond to ensure client satisfaction, as this aligns with the company's focus on maintaining strong relationships with customers.
✨Be Prepared for Technical Questions
Expect to be asked technical questions related to coffee equipment and maintenance. Brush up on your knowledge of common issues and solutions, and be ready to discuss how you would approach various repair scenarios. This will show that you're not only knowledgeable but also proactive in your approach to the role.
