Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations across workshops, warehousing, and facilities to enhance efficiency and quality.
- Company: Join UCC Coffee, a dynamic company focused on delivering exceptional service in the coffee industry.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Be part of a team driving impactful change and sustainability in a thriving environment.
- Qualifications: Proven management experience with strong leadership and communication skills required.
- Other info: Some travel within the UK and abroad may be necessary.
The predicted salary is between 48000 - 72000 £ per year.
Reporting to the Head of Service Operations, you will be responsible for overseeing all internal operational activities in the UK and Ireland, specifically Workshops, Warehousing, Stores, and Facilities. Your primary goal will be to implement business change, drive production, improve quality, and introduce cost efficiencies to ensure UCC Coffee meets its customer and business requirements.
5 direct reports. Total team of circa 100.
The Role:
- Review operational productivity processes with the aim to continuously improve thus ensuring that company objectives for quality, cost, efficiency, responsiveness, and growth are met.
- Development and maintenance of building and associated facilities to ensure an adequate working environment for UCC operations.
- Contractor Management for all facilities related services.
- General administration covering recruitment, expenses, credit cards, disciplinary procedures, holidays, and sickness. Also raising of Purchase Orders as required, receipting POs, and approval of invoices.
- Liaise and meet with third-party companies, landlords, etc. as required.
- Provide presentation outputs outlining the team's performance, stats, and any challenges or issues.
- Some travel will be required within the UK and abroad with occasional overnight stays.
- Manage risk and compliance including with company policies in relation to H&S, environmental, and quality matters in the above business areas. Seek support from the H&S team where necessary and support them with records and evidence for audit purposes.
- Support colleagues in UCCE with Sustainability data and projects as required.
- Accountability for inventory accuracy, workshop production, waste management, and supplier invoices.
- Monitor team performance closely through regular performance management, coaching, and developing across all areas of the operation and taking ownership of the annual appraisal process (PRPR).
- Ensure that all reporting lines carry out effective performance management.
- Liaise with the training team to ensure all training requirements are adhered to and that all in-house training is properly documented.
- Ensure that all UK sites and Ireland are compliant with all legal requirements/regulations and that they are well maintained and safe places to work.
- Keyholder responsibilities.
- Support the Head of Service Operations with Ad-Hoc projects.
- One-off Projects 2025/26.
- Key stakeholder in the implementation of ERP.
- Key stakeholder in the site move.
The Person:
- Experienced manager with a good understanding of technical, logistics, and facilities.
- Able to demonstrate effective people management to improve operational efficiency and ensure productivity targets are met.
- Strong leadership skills and attention to detail with the ability to motivate a target-driven team.
- Ability to interpret and disseminate company objectives.
- An effective communicator and able to build internal relationships at all levels.
- Excellent admin and IT skills - Microsoft Office.
- IOSH Qualification (Managing Safely).
- NEBOSH General Cert (Desirable).
- Experience of Lean/Six Sigma would be advantageous.
- Flexible approach to work and hours.
Salary: Competitive
Senior Operations Manager employer: UCC Coffee UK and Ireland
Contact Detail:
UCC Coffee UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in operations management, particularly in logistics and facilities. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in operational roles within the UK and Ireland. Attend relevant events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented business changes or improved operational efficiency in previous roles. Use metrics and outcomes to illustrate your impact, as this will resonate well with the hiring team.
✨Tip Number 4
Research UCC Coffee's values and recent initiatives, particularly around sustainability and compliance. Tailoring your discussions to align with their goals will show that you're not just interested in the role, but also in contributing to their mission.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics and facilities. Use specific examples that demonstrate your ability to improve operational efficiency and meet productivity targets.
Craft a Compelling Cover Letter: In your cover letter, address how your leadership skills and experience align with the responsibilities outlined in the job description. Mention your familiarity with compliance, risk management, and any relevant qualifications like IOSH or NEBOSH.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any cost efficiencies you implemented or improvements in quality and responsiveness that you drove in past positions.
Prepare for Interviews: If invited for an interview, be ready to discuss your management style and how you motivate teams. Prepare examples of how you've handled challenges in operations and your approach to stakeholder engagement and contractor management.
How to prepare for a job interview at UCC Coffee UK and Ireland
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to meet productivity targets and improve operational efficiency.
✨Understand the Business Objectives
Familiarise yourself with UCC Coffee's business goals and how the operations team contributes to these objectives. Be ready to discuss how you can align operational activities with these goals, particularly in terms of quality, cost, and efficiency.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of logistics, facilities management, and compliance regulations. Be prepared to answer questions about your experience with contractor management and risk compliance.
✨Demonstrate Your Problem-Solving Skills
The role involves addressing challenges and improving processes. Think of specific instances where you've identified problems and implemented effective solutions. Highlight your experience with Lean/Six Sigma methodologies if applicable.
