Customer Ops Team Lead - Call Center Excellence in Milton Keynes

A leading coffee services provider located in Milton Keynes is seeking a Customer Liaison and Call Centre Manager. You will be responsible for overseeing day-to-day operations in a busy call centre environment, ensuring exceptional customer service and team performance. Key responsibilities include managing a team of 14, monitoring service levels, and developing actionable objectives. Ideal candidates will have proven leadership skills and experience in a fast-paced technical setting. Flexibility for weekend and holiday work is required. #J-18808-Ljbffr