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For Companies At a Glance
- Tasks: Train clients on coffee equipment and enhance their barista skills.
- Company: Join a leading coffee company with a passion for quality and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be the coffee ambassador and make a real difference in customers' coffee experiences.
- Qualifications: Passion for coffee, training experience, and excellent communication skills.
- Other info: Dynamic role with travel opportunities and a chance to work with diverse clients.
The predicted salary is between 36000 - 60000 £ per year.
A customer facing field-based role, interacting and supporting a broad range of clients ranging from high street independents to national brands and organisations. Delivering on-site operation and Barista Training on our range Coffee Equipment while following our Coffee Works standards to improve the customer experience. The role will also have responsibilities to support the Coffee Trainers in the field with training and development needs along with any Training related business updates.
The Role
- Act as Company Coffee Ambassador always ensuring the highest level of customer service is delivered.
- Deliver detailed training sessions following the install or replacement of new Coffee equipment, ensuring the customer is left with the confidence to maintain their machine and produce great coffee.
- Demonstrate a high level of coffee product knowledge understanding different blends and Coffee profiles.
- Demonstrate confidence in how to use and maintain a broad range of coffee machines, with an ability to make any necessary alterations to improve Coffee quality as well as to identify and repair basic technical fault fixes to avoid unnecessary service calls.
- Carry out visits for machine settings and software updates in line with agreed customer standards.
- Support the development or update of machine settings.
- Complete Coffee Excellence Checks with our customers and highlight any areas requiring improvement.
- Assist at Events and Coffee Tastings with machine set up, training and support.
- Communicate with the planners to ensure all day-to-day tasks are completed, and jobs are closed, with any feedback highlighted for actions to be taken.
- Strive to be the technical go-to person for the Coffee Trainers supporting them with any ad-hoc queries/challenges.
- Help conduct regular in the field assessment and work with the European Coffee Experience Specialist Lead to build and deploy Training and Development plans for each of the Coffee Trainers.
- Assist with recruiting and New Starter Training to ensure confidence on our Machines and Coffee before being sent out into the field.
The Person
- A passion for coffee, training and customer care.
- Excellent understanding of coffee quality and associated equipment.
- Confident and inspiring individual with clear communication skills.
- Self-motivated with the ability to prioritise own diary and workload.
- Computer literate and a clean driving licence.
- Flexible approach to work, location and hours.
Senior Coffee Trainer in London employer: UCC Coffee UK and Ireland
Contact Detail:
UCC Coffee UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Coffee Trainer in London
✨Tip Number 1
Get to know the company inside out! Research their coffee products, training methods, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for coffee, making you stand out as a candidate.
✨Tip Number 2
Practice your training delivery skills! Since the role involves on-site training, consider doing mock sessions with friends or family. This will help you refine your communication style and boost your confidence before the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend coffee-related events. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our coffee-loving team!
We think you need these skills to ace Senior Coffee Trainer in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences you've had with coffee training or customer service that highlight your enthusiasm and knowledge about different blends and profiles.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our Coffee Works standards and the role of a Coffee Ambassador.
Highlight Your Training Experience: Since this role involves training others, be sure to emphasise any previous training or mentoring roles you've held. Talk about how you’ve helped others gain confidence in using coffee equipment or improving their coffee-making skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at UCC Coffee UK and Ireland
✨Know Your Coffee Inside Out
Make sure you brush up on your coffee knowledge before the interview. Understand different blends, profiles, and how to maintain various coffee machines. Being able to discuss your passion for coffee and demonstrate your expertise will show that you're the right fit for the role.
✨Showcase Your Training Skills
Prepare to talk about your previous training experiences. Think of specific examples where you've successfully trained others or improved their skills. Highlight your ability to communicate clearly and inspire confidence in others, as this is crucial for a Senior Coffee Trainer.
✨Demonstrate Customer Service Excellence
Since this role is customer-facing, be ready to share instances where you've gone above and beyond for clients. Discuss how you ensure a high level of customer service and how you handle challenging situations. This will illustrate your commitment to enhancing the customer experience.
✨Be Ready for Technical Questions
Expect questions about troubleshooting and maintaining coffee equipment. Brush up on common technical issues and solutions. Showing that you can identify and fix basic faults will prove your capability as a technical go-to person for the team.