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- Tasks: Repair and maintain coffee equipment, ensuring top-notch service and customer satisfaction.
- Company: Join a leading UCC brand known for quality and customer care.
- Benefits: Flexible hours, hands-on experience, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a passionate team delivering exceptional coffee experiences to customers.
- Qualifications: Customer service skills, problem-solving abilities, and a clean driving licence required.
- Other info: Entry-level position with a focus on learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Promote the UCC brand by professionally interacting and responding to reactive and service call requests in a timely and thorough manner, leaving repaired UCC equipment to a high standard exceeding high street independents and large national brand client expectations while working within a wide geographic area.
The Role:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
- Service equipment to a high standard, which will involve twisting, bending and lifting items in potentially demanding back of house areas as well as walking for extended periods to customer sites with tools/parts.
- Ensure all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre by taking day to day instructions and keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bringing any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises to validate client satisfaction.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
- Provide agreed spare parts stock via handheld unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
The Person:
- A confident individual with a passion for customer service.
- Self-motivated with a flexible approach to work, location and hours.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Able to work safely within health and safety rules and requirements.
- Able to follow strict policy and processes with a willingness to learn.
- Confident with digital technology and business applications.
- Clean driving licence and respectful of road traffic regulations.
Service Engineer in Elgin employer: UCC Coffee UK and Ireland
Contact Detail:
UCC Coffee UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Elgin
✨Tip Number 1
Get to know the company inside out! Research UCC's values, mission, and the coffee equipment they work with. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with coffee equipment repairs, think of common issues and how you'd tackle them. Being ready with examples will impress during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Let’s get you that Service Engineer role!
We think you need these skills to ace Service Engineer in Elgin
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Talk about any experience you have with coffee equipment or customer service. We want to see that you’re not just looking for a job, but that you genuinely care about delivering top-notch coffee quality.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Highlight Problem-Solving Skills: Since this role involves troubleshooting and repairs, make sure to mention any relevant problem-solving experiences. Share specific examples where you’ve successfully diagnosed issues or improved processes. We love seeing how you tackle challenges!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at UCC Coffee UK and Ireland
✨Know Your Coffee Equipment
Make sure you brush up on your knowledge of coffee equipment and its maintenance. Be ready to discuss common issues and solutions, as well as demonstrate your understanding of how to ensure consistent coffee quality.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a tricky situation.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Practice articulating your thought process when diagnosing equipment faults and how you would approach repairs, showcasing your electrical and mechanical skills.
✨Familiarise Yourself with Health and Safety Protocols
Understand the health and safety regulations relevant to the role. Be ready to discuss how you would conduct risk assessments and ensure safe working conditions, as this shows your commitment to safety and professionalism.
