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- Tasks: Lead UCB's omnichannel transformation, shaping strategies for patient impact over the next 3-5 years.
- Company: UCB is a global biopharmaceutical company focused on neurology and immunology, driven by science.
- Benefits: Enjoy a hybrid work model, opportunities for travel, and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team that values innovation and collaboration to make a real difference.
- Qualifications: 10-15+ years in digital operations, fluency in English, and a Bachelor's degree required.
- Other info: Fluency in additional languages is a plus; this role offers significant growth potential.
The predicted salary is between 54000 - 84000 £ per year.
Join to apply for the Head of Omnichannel Excellence (UK) role at UCB
Join to apply for the Head of Omnichannel Excellence (UK) role at UCB
We are looking for a Head of Omnichannel Excellence, who is impactful, collaborative, and culturally agile to join us in our Global Omnichannel team. This position can be based in either our Brussels, Belgium , Monheim, Germany or Slough, United Kingdom Offices in Europe . This hybrid position requires a minimum of 40% on site presence and up to 20% domestic/international travel.
About The Role
You will help shape UCB’s omnichannel transformation over the next 3-5 years, leading the strategic evolution of how these capabilities become embedded into regional and country level operations within Patient Impact. This role will serve as a leader and key collaborator with cross-functional enablers.
Who You’ll Work With
You will be a part of the Global Omnichannel Leadership Team, working closely with regional and affiliate teams across Europe including Digital Technology (DT), Medical, Compliance, and Global Marketing Operations Insights to Impact (I2I), Patient Impact Maximization, Global Asset Teams, and Regional and Local Omnichannel Lead to define, prioritize, and sequence how we enhance our omnichannel capabilities and set the pace for UCB’s overall maturity in the long term.
What You’ll Do
- Define the Vision: Establish and drive a 3–5-year omnichannel capability roadmap, enhancing maturity across global markets in collaboration with cross-functional and regional teams.
- Lead Strategic Integration: Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) to ensure cohesive execution and resource allocation.
- Drive Consistency & Innovation: Champion the application of customer experience design principles, scale best practices, and integrate local innovations (e.g., GenAI, automation) into global strategies.
- Measure & Optimize Performance: Develop KPIs, feedback loops, and governance frameworks to track roadmap adoption, innovation impact, and operational efficiency.
- Foster Collaboration & Learning: Lead knowledge sharing across regions, support talent development, and embed omnichannel capabilities into enterprise learning agendas.
- Inspire Change: Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond.
Interested? For this role we’re looking for the following education, experience and skills
- 10-15+ years of experience in digital operations, service delivery, or omnichannel enablement ideally within pharma, or at least within life sciences or another regulated industry.
- Fluency in English is required
- Bachelor’s Degree
Preferred Experience/Skills
- Master’s Degree/Other Advanced Degree
- Proven track record in designing and scaling digital or omnichannel services in a global or regional shared services model
- Strong operational and delivery mindset with experience in resource planning, project portfolio management, and performance tracking
- Proven success scaling omnichannel services in global or regional shared service models
- Strong operational mindset with expertise in planning, delivery, and performance tracking
- knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI
- Skilled in service frameworks: intake models, SLAs, KPIs, and governance
- Understanding of omnichannel strategy and pharma customer journey design
- Familiarity with global/local execution, regulatory, privacy, and channel nuances
- Success driving internal service adoption through a “pull” model across geographies
- Fluency in other languages are highly desirable (French, German, Italian, Spanish)
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About Us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development
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Industries
Pharmaceutical Manufacturing and Biotechnology Research
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Head of Omnichannel Excellence (UK) employer: UCB
Contact Detail:
UCB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Omnichannel Excellence (UK)
✨Tip Number 1
Network with professionals in the pharmaceutical and life sciences sectors. Attend industry conferences or webinars where you can meet potential colleagues or leaders from UCB. Building these connections can give you insights into the company culture and the specific challenges they face in omnichannel excellence.
✨Tip Number 2
Familiarise yourself with the latest trends in omnichannel strategies, especially within the pharma industry. Understanding how companies are integrating digital technologies like GenAI and analytics into their operations will help you speak knowledgeably about your vision for UCB’s omnichannel transformation.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration. Since this role involves working closely with various teams, be ready to share examples of how you've successfully led projects that required input from multiple stakeholders, showcasing your ability to drive consistency and innovation.
✨Tip Number 4
Research UCB’s current omnichannel initiatives and any recent news about their strategic goals. This will not only help you tailor your discussions but also demonstrate your genuine interest in the company and its mission to create value for patients.
We think you need these skills to ace Head of Omnichannel Excellence (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital operations and omnichannel enablement. Use specific examples that demonstrate your impact in previous roles, especially within the pharma or life sciences sectors.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your vision for omnichannel excellence and how your background aligns with UCB's goals. Mention your collaborative approach and ability to drive change, as these are key attributes for the role.
Highlight Key Skills: Emphasise your operational mindset and experience with omnichannel technologies. Include any familiarity with SFMC, analytics, and governance frameworks, as these are crucial for the position.
Showcase Leadership Experience: Demonstrate your leadership capabilities by providing examples of how you've successfully led teams or projects in the past. Highlight your ability to inspire change and foster collaboration across different functions.
How to prepare for a job interview at UCB
✨Understand the Omnichannel Landscape
Familiarise yourself with the latest trends and technologies in omnichannel strategies, especially within the pharmaceutical sector. Be prepared to discuss how these can be applied to enhance UCB's capabilities.
✨Showcase Your Leadership Skills
As a Head of Omnichannel Excellence, you'll need to demonstrate your ability to lead cross-functional teams. Prepare examples of past experiences where you've successfully driven collaboration and change within an organisation.
✨Prepare for Strategic Discussions
Be ready to articulate your vision for omnichannel transformation over the next 3-5 years. Think about how you would align initiatives with digital transformation and patient impact, and be prepared to discuss specific strategies.
✨Highlight Your Performance Metrics Knowledge
Since measuring and optimising performance is key in this role, come equipped with knowledge of KPIs and governance frameworks. Discuss how you've previously tracked and improved operational efficiency in your projects.