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- Tasks: Lead omnichannel transformation and enhance capabilities across global markets.
- Company: UCB is a global biopharmaceutical company focused on neurology and immunology.
- Benefits: Enjoy a hybrid work model with opportunities for travel and professional growth.
- Why this job: Join a collaborative culture that values innovation and patient impact.
- Qualifications: 10-15+ years in digital operations, fluency in English, Bachelor's degree required.
- Other info: Proficiency in additional languages is a plus; UCB promotes equal opportunity.
The predicted salary is between 48000 - 72000 £ per year.
Make your mark for patients
We are looking for a Head of Omnichannel Excellence , who is impactful, collaborative, and culturally agile to join our Global Omnichannel team. This position can be based in Brussels, Belgium , Monheim, Germany , or Slough, United Kingdom in our Europe offices. The hybrid role requires a minimum of 40% on-site presence and up to 20% domestic/international travel.
About the role
You will help shape UCB’s omnichannel transformation over the next 3-5 years, leading strategic evolution and embedding these capabilities into regional and country-level operations within Patient Impact. You will serve as a leader and key collaborator with cross-functional enablers.
Who you’ll work with
You will be part of the Global Omnichannel Leadership Team, working closely with regional and affiliate teams across Europe, including Digital Technology (DT), Medical, Compliance, Global Marketing Operations Insights to Impact (I2I), Patient Impact Maximization, Global Asset Teams, and Regional and Local Omnichannel Leads to define, prioritize, and enhance omnichannel capabilities, setting the pace for UCB’s long-term maturity.
What you’ll do
- Define the Vision : Establish and drive a 3–5-year omnichannel capability roadmap, enhancing maturity across global markets in collaboration with cross-functional and regional teams.
- Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation.
- Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies.
- Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track adoption, innovation impact, and operational efficiency.
- Foster Collaboration & Learning : Lead knowledge sharing across regions, support talent development, and embed omnichannel capabilities into enterprise learning agendas.
- Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond.
Qualifications
Minimum Experience/Skills:
- 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries.
- Fluency in English
- Bachelor’s Degree
Preferred Experience/Skills:
- Master’s Degree or higher
- Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models
- Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking
- Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI
- Skilled in service frameworks: intake models, SLAs, KPIs, governance
- Understanding of pharma customer journey design and omnichannel strategy
- Familiarity with global/local execution, regulatory, privacy, and channel nuances
- Languages: proficiency in additional languages such as French, German, Italian, Spanish is highly desirable
Interested? If you\’re ready to ‘go beyond’ to create value and make your mark for patients, we would love to hear from you!
About us
UCB is a global biopharmaceutical company focused on neurology and immunology, with around 8,500 employees worldwide. We are inspired by patients and driven by science.
Why work with us?
At UCB, we create value beyond completing tasks. We foster a culture of collaboration, innovation, and inclusion, where everyone can grow and carve their own career path to reach their full potential.
UCB is an equal opportunity employer. All decisions are made without regard to protected characteristics. For adjustments during the application process, contact . Please note, inquiries not related to adjustments may not be supported.
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Head of Omnichannel Excellence (UK) employer: UCB S.A.
Contact Detail:
UCB S.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Omnichannel Excellence (UK)
✨Tip Number 1
Network with professionals in the pharmaceutical and omnichannel sectors. Attend industry conferences or webinars to connect with key players and learn about the latest trends, which can give you an edge in understanding UCB's needs.
✨Tip Number 2
Familiarise yourself with UCB’s current omnichannel strategies and initiatives. Research their recent projects and case studies to demonstrate your knowledge during interviews and show how you can contribute to their vision.
✨Tip Number 3
Prepare to discuss your experience with digital operations and service delivery in detail. Be ready to share specific examples of how you've successfully led omnichannel initiatives, particularly in regulated industries like pharma.
✨Tip Number 4
Highlight your collaborative skills and ability to work cross-functionally. UCB values teamwork, so be prepared to provide examples of how you've effectively partnered with different teams to achieve common goals.
We think you need these skills to ace Head of Omnichannel Excellence (UK)
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and qualifications for the Head of Omnichannel Excellence position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases your 10-15+ years of experience in digital operations or omnichannel enablement. Highlight specific achievements that demonstrate your ability to lead strategic initiatives and drive performance.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Discuss your vision for omnichannel transformation and how you can contribute to UCB’s goals. Be sure to mention any relevant experience in pharma or regulated industries.
Highlight Relevant Skills: Make sure to emphasise your knowledge of omnichannel technology and service frameworks. If you have proficiency in additional languages, mention this as it is highly desirable for the role.
How to prepare for a job interview at UCB S.A.
✨Understand the Omnichannel Landscape
Familiarise yourself with the latest trends and technologies in omnichannel strategies, especially within the pharmaceutical industry. Be prepared to discuss how you can leverage these insights to enhance UCB's capabilities.
✨Showcase Your Leadership Skills
As a Head of Omnichannel Excellence, you'll need to demonstrate your ability to lead cross-functional teams. Prepare examples of past experiences where you've successfully driven collaboration and change within an organisation.
✨Prepare for Strategic Questions
Expect questions about your vision for omnichannel transformation over the next 3-5 years. Think about how you would align initiatives with digital transformation and patient impact, and be ready to articulate your roadmap.
✨Highlight Your Performance Metrics Knowledge
Be ready to discuss how you would develop KPIs and governance frameworks to measure success. Share specific examples of how you've tracked performance and optimised operations in previous roles.
