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- Tasks: Lead the Global Omnichannel Hub, delivering innovative and tech-enabled services.
- Company: UCB is a global biopharmaceutical company focused on neurology and immunology.
- Benefits: Enjoy a hybrid work model, supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact for patients while collaborating with diverse teams worldwide.
- Qualifications: 10-15 years in digital operations, fluency in English, and a Bachelor's degree required.
- Other info: Fluency in additional languages is a plus; we value diversity and inclusion.
The predicted salary is between 72000 - 108000 £ per year.
Job Description
Make your mark for patients
We are looking for aHead of Global Omnichannel Hub,who is impactful, collaborative, and culturally agile to join us in our Global Omnichannel team. This position can be based in either ourBrussels, Belgium,Monheim, GermanyorSlough, United KingdomOffices inEurope. Thishybridposition requires a minimum of 40% on site presence and up to 20% domestic/international travel.
About the role
The Head of Omnichannel Hub is responsible for delivering high-quality, scalable, and tech-enabled omnichannel services that power efficient and effective execution across UCB’s regional and local teams. This leader oversees service delivery, operational excellence, and continuous innovation to ensure the Hub functions as a strategic enabler of omnichannel maturity and performance globally.
Who you’ll work with
You will be a part of the Global Omnichannel Leadership Team, working closely with regional and affiliate teams to understand their Omnichannel needs, and with critical enabling partner functions across the world including Digital Technology, Insights to Impact, Global Marketing, Marketing Operations, Analytics, and others, to deliver seamless, data- and technology-driven customer experiences.
What you’ll do
- Design and evolve scalable omnichannel services within UCB’s centralized Omnichannel Hub
- Own the Hub services roadmap, prioritizing launches and identifying future service needs
- Ensure Hub performance through KPIs, governance, and continuous feedback mechanisms
- Manage Hub operating model: intake, forecasting, service level agreements, delivery, and performance reporting
- Promote efficiency and scalability via standardization and global process alignment
- Lead service owners to deliver and optimize services aligned with business and market needs
- Coordinate services delivered by cross-functional teams beyond direct reporting lines
- Integrate emerging technologies into services with Digital Technology, Insights to Impact, Marketing, and Analytics
- Partner with affiliates to ensure Hub services meet needs and drive adoption
Interested? For this role we’re looking for the following education, experience and skills
Minimum Experience/Skills Required:
- 10-15+ years of experience in digital operations, service delivery, or omnichannel enablement ideally within pharma, or at least within life sciences or another regulated industry.
- Fluency in English is required
- Bachelor’s Degree
Preferred Experience/Skills
- Master’s Degree/Other Advanced Degree
- Proven track record in designing and scaling digital or omnichannel services in a global or regional shared services model
- Strong operational and delivery mindset with experience in resource planning, project portfolio management, and performance tracking
- Proven success scaling omnichannel services in global or regional shared service models
- Strong operational mindset with expertise in planning, delivery, and performance tracking
- Deep knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI
- Skilled in service frameworks: intake models, SLAs, KPIs, and governance
- Understanding of omnichannel strategy and pharma customer journey design
- Familiarity with global/local execution, regulatory, privacy, and channel nuances
- Success driving internal service adoption through a “pull” model across geographies
- Fluency in other languages are highly desirable (French, German, Italian, Spanish)
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
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Head of Global Omnichannel Hub (UK) employer: UCB S.A.
Contact Detail:
UCB S.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Omnichannel Hub (UK)
✨Tip Number 1
Network with professionals in the pharmaceutical and life sciences sectors. Attend industry conferences or webinars to connect with potential colleagues and learn about the latest trends in omnichannel strategies.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as SFMC and analytics tools. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience in scaling digital services during interviews. Have specific examples ready that showcase your operational mindset and how you've successfully managed service delivery in a global context.
✨Tip Number 4
Research UCB's values and recent initiatives. Understanding their mission and how they create value for patients will help you align your responses during interviews and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Head of Global Omnichannel Hub (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital operations and omnichannel enablement, particularly within the pharma or life sciences sectors. Use specific examples that demonstrate your ability to design and scale services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating value in the biopharmaceutical industry. Mention how your skills align with UCB's mission and values, and provide examples of your collaborative work style and operational mindset.
Highlight Key Skills: Emphasise your knowledge of omnichannel technology and service frameworks. Make sure to mention any experience you have with KPIs, SLAs, and governance, as these are crucial for the role.
Showcase Language Proficiency: If you speak additional languages, such as French, German, Italian, or Spanish, be sure to include this in your application. It can set you apart from other candidates and is highly desirable for the position.
How to prepare for a job interview at UCB S.A.
✨Understand the Omnichannel Landscape
Familiarise yourself with the latest trends and technologies in omnichannel services, especially within the pharma sector. Be prepared to discuss how you can leverage these insights to enhance UCB's service delivery.
✨Showcase Your Leadership Experience
Highlight your previous roles where you've led cross-functional teams or managed service delivery. Use specific examples to demonstrate your ability to drive operational excellence and innovation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare scenarios where you've successfully implemented omnichannel strategies or improved service efficiency, detailing the outcomes.
✨Emphasise Cultural Agility
Given the global nature of the role, be ready to discuss your experience working in diverse environments. Share examples of how you've adapted your approach to meet the needs of different teams and cultures.
