At a Glance
- Tasks: Design and govern innovative solutions across the Salesforce ecosystem for seamless customer engagement.
- Company: Join UCAS, the leading admissions service connecting people to higher education.
- Benefits: Enjoy a competitive salary, hybrid working, 30 days leave, and wellness support.
- Other info: Be part of a purpose-driven team with excellent career development opportunities.
- Why this job: Make a real impact in education while working with cutting-edge technology.
- Qualifications: Strong Salesforce experience and integration skills are essential.
The predicted salary is between 80000 - 85000 £ per year.
Location: South West, Gloucestershire, Rosehill
Contract Type: Full Time
About us
UCAS is at the heart of connecting people to higher education. We are the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We are a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
Business Unit description
The Digital Services business unit is at the heart of UCAS’ technical innovation, data and infrastructure. It focuses on leveraging data science, technology, and enterprise architecture to enhance UCAS' digital products and services. The unit is dedicated to developing and improving customer-centric digital solutions, ensuring seamless and secure online experiences for all users. By providing insightful data and analysis, often made available to anyone with free-to-use intuitive dashboard, Digital Services empowers the Higher Education sector and those interested in the sector with valuable information to make informed decisions. By working in collaborative, expert led, multi-disciplinary teams, Digital Services drives UCAS’ mission to connect students with their next opportunities through advanced technological solutions.
About the role
Contractual Hours: 35.00
The Solutions Architect will play a pivotal role in delivering a customer-centric digital transformation programme, focused on enabling multi-channel personalisation and seamless customer engagement across web, email, and CRM platforms. This role is responsible for designing and governing end-to-end solutions across the Salesforce ecosystem, ensuring scalable, data-driven, and integrated experiences that drive customer value and business outcomes.
Key Responsibilities of the role are:
- Define end-to-end solution architectures across Salesforce and integrated platforms
- Design scalable solutions across Sales Cloud, Service Cloud, Data Cloud, and Salesforce Personalisation
- Ensure alignment with enterprise architecture and security standards
- Lead architectural decision-making, ensuring optimal use of Salesforce capabilities and integrations
- Collaborate with cross-functional teams to deliver seamless, integrated customer journeys across channels
Skills, qualifications, and experience
Essential Skills & Experience:
- Strong experience as a Solution Architect within the Salesforce ecosystem
- Deep knowledge of Sales Cloud and Service Cloud
- Experience with Salesforce Data Cloud (Data360), including Customer 360, identity resolution, and activation
- Experience with Salesforce Personalisation
- Strong experience in integration and API design
Desirable Skills:
- Salesforce certifications (Solution Architect, Application Architect, System Architect)
- Salesforce Data Cloud (Data360) certifications – highly desirable and a key shortlisting criterion
- Proven delivery experience with Data Cloud in production environments
- Experience with Marketing Cloud
- Exposure to Databricks
Package
Salary: £80,000 - £85,000 + below benefits
- Purpose-driven work in a charity-led organisation connecting people to education and opportunity
- Internal training, mentoring, and access to industry-recognised certifications through our development academies
- Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
- 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
- Everyday wellbeing support through Perkbox, offering discounts and wellness tools
- Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
- Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
- Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
Solutions Architect (Salesforce & Cloud) employer: UCAS
UCAS is an exceptional employer, offering a purpose-driven work environment that connects individuals to higher education opportunities. Located in the picturesque South West of Gloucestershire, employees benefit from a hybrid working model, extensive training and development opportunities, and a supportive culture that prioritises wellbeing and inclusivity. With competitive salaries and generous leave policies, UCAS fosters a collaborative atmosphere where innovative solutions thrive, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect (Salesforce & Cloud)
✨Tip Number 1
Network like a pro! Reach out to current employees at UCAS or in the Salesforce ecosystem on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. We should be ready to discuss specific projects where we've designed solutions, especially around Sales Cloud and Service Cloud.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, we can share examples of how we've tackled challenges in previous roles, particularly in integrating systems or enhancing customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re genuinely interested in being part of the UCAS team.
We think you need these skills to ace Solutions Architect (Salesforce & Cloud)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with Salesforce and how it aligns with our mission at UCAS. We want to see how you can contribute to our customer-centric digital transformation!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your expertise in Sales Cloud, Service Cloud, and integration design. This helps us see the real impact you've made in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant to the role, and make sure your passion for technology and education shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at UCAS!
How to prepare for a job interview at UCAS
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud, Service Cloud, and Data Cloud. Be ready to discuss how you've used these tools in past projects and how they can be leveraged for UCAS's digital transformation.
✨Showcase Your Integration Skills
Prepare examples of your experience with integration and API design. UCAS is looking for someone who can create seamless customer journeys, so be ready to explain how you've tackled similar challenges in previous roles.
✨Understand the Customer-Centric Approach
Since this role focuses on customer engagement, think about how you can demonstrate your understanding of customer-centric solutions. Share specific instances where your architectural decisions led to improved user experiences.
✨Collaborate and Communicate
Highlight your ability to work in cross-functional teams. UCAS values collaboration, so prepare to discuss how you've successfully partnered with different departments to achieve common goals in your previous roles.
