Overview
Join to apply for the Key Customer Manager role at UCAS.
UCAS is at the heart of connecting people to higher education. We are a leading shared admissions service for higher education, providing application services for UK universities and colleges, and delivering research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.
We’re a successful and fast-growing organisation committed to delivering first-class service to all our customers.
Key responsibilities
- To achieve a set revenue target (personal and team) by selling a value-based solution to maximise ROI for the customer and maintain long-term relationships.
- Managing your individual accounts, sales plans and activities to demonstrate true value and customer advocacy.
- To produce clear sales plans and documentation in CRM to ensure transparency and consistency in how we deliver for customers.
Skills, qualifications and experience
- Significant experience in Sales, Business Development and Account Management with a strong customer focus.
- Strong understanding of a wide range of customer groups, with ability to understand their mission, business model and workflows.
- Detailed market or competitor knowledge.
- Strong presentation and interpersonal skills with the ability to engage at all levels, including C-level.
- Knowledge of selling skills and ability to articulate a sophisticated proposition.
- Proven ability to develop and execute a sales plan (account/territory).
- Experience in problem solving to understand and address client needs.
- Strong communication, selling and persuasion skills.
- Knowledge of CRM software and admin systems.
- Self-motivated and able to manage work independently.
Package
- Salary - £35,000 (OTE £52,500).
- Purpose-driven work in a charity-led organisation connecting people to education and opportunity.
- Internal training, mentoring, and access to industry-recognised certifications.
- Hybrid working model with a 35-hour week and flexible contracts.
- 30 days annual leave plus concessionary days and option to purchase additional leave.
- Wellbeing support and employee benefits via Perkbox.
- Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office.
- Inclusive culture supported by employee networks and Mental Health First Aiders.
- Recognition and reward through quarterly schemes and ex-gratia bonuses for exceptional contributions.
Working arrangements
Is fully remote working an option? No
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Education Administration Programs
We are committed to fair and equitable recruitment. If you are interested in this vacancy, but don’t meet every single point, please still apply. For questions, contact the Talent Acquisition team at careers@ucas.ac.uk.
