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For Companies At a Glance
- Tasks: Build and maintain customer relationships while delivering targeted revenue solutions.
- Company: Join a charity-led organisation focused on connecting people to education and opportunity.
- Benefits: Up to ÂŁ30,000 salary, hybrid working, 30 days leave, and professional development.
- Why this job: Make a real impact by helping clients achieve their goals through innovative marketing solutions.
- Qualifications: Experience in sales or marketing, strong communication skills, and a passion for customer service.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
The predicted salary is between 30000 - 30000 ÂŁ per year.
About The Role
Contractual Hours: 35.00
The Customer Manager will build and maintain professional customer relationships, identifying value‑based solutions to fit the needs of the business, and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross‑channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This customer‑facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services.
Key Accountabilities
- Deliver a revenue target by executing a customer‑focused sales plan working with core and foundation level customers.
- Maintain existing, long‑term relationships with clients and develop relationships with key decision makers.
- Identify additional media opportunities with existing clients, within a defined client portfolio or sector and look for new client opportunities.
- Recommend the best media and marketing solutions, within a client budget and working to deadlines for multiple campaigns, across multiple channels such as on‑ and off‑site display, Paid Media (Facebook, Instagram, Google, Snapchat), email, SMS, Direct Mail and events.
Skills, Qualifications, and Experience
- Demonstrable experience in working within a relationship, campaign management, marketing, or sales environment.
- Proven ability to embrace and adapt to change in a fast‑moving environment.
- Strong skill set in the various marketing, media, and digital practices, with a desire to continuously learn and develop these skills.
- Strong verbal and written communication skills, with a proven ability of influencing a variety of stakeholders at all levels.
- Demonstrable experience of working under pressure and to tight deadlines.
- Proven experience in customer service and engagement with a passion for achieving the best possible results for clients.
- Creative and curious, with the self‑motivation to work across an individual client portfolio, within a strong team environment.
Salary – up to £30,000 + sales incentive scheme
13‑Month Fixed‑Term Contract
Package
- Purpose‑driven work in a charity‑led organisation connecting people to education and opportunity
- Internal training, mentoring, and access to industry‑recognised certifications through our development academies
- Hybrid working model built on trust and flexibility, with a 35‑hour week and flexible contracts
- 30 days annual leave, 3 concessionary days over Christmas
Customer Manager (Fixed Term Contract) in Gloucester employer: UCAS
Contact Detail:
UCAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager (Fixed Term Contract) in Gloucester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You never know when you'll meet someone who could help you land that Customer Manager role. Have a concise summary of your experience and what you bring to the table ready to go, so you can impress on the spot.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands. Let’s get you that Customer Manager position!
We think you need these skills to ace Customer Manager (Fixed Term Contract) in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Manager role. Highlight your experience in relationship management and sales, and show us how you can deliver value-based solutions that fit our clients' needs.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, give us examples of how you've influenced stakeholders or maintained client relationships in the past. We want to see your ability to connect with people!
Demonstrate Your Adaptability: We thrive in a fast-paced environment, so share instances where you've successfully adapted to change or worked under pressure. This will show us you're ready to tackle the challenges that come with the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at UCAS
✨Know Your Customer
Before the interview, research the company and its clients. Understand their needs and how the role of Customer Manager fits into their strategy. This will help you demonstrate your ability to build and maintain professional relationships.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully executed a customer-focused sales plan. Highlight how you identified opportunities and upsold services, as this aligns perfectly with the job requirements.
✨Communicate Effectively
Practice your verbal and written communication skills. Be ready to discuss how you've influenced stakeholders in previous roles. Clear communication is key in this customer-facing position, so make sure you convey your ideas confidently.
✨Be Adaptable and Creative
Think of ways you've adapted to change in fast-paced environments. Share creative solutions you've implemented in past campaigns. This will show your potential employer that you're not just a fit for the role, but also someone who can thrive under pressure.