At a Glance
- Tasks: Build and maintain customer relationships while delivering targeted revenue solutions.
- Company: Join UCAS, the leading admissions service connecting people to higher education.
- Benefits: Up to £30,000 salary, hybrid work, 30 days leave, and wellness support.
- Other info: Inclusive culture with opportunities for training and career growth.
- Why this job: Make a real impact in education while developing your marketing and sales skills.
- Qualifications: Experience in relationship management, marketing, or sales is essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: South West, Gloucestershire, Rosehill - Hybrid
Contract Type: Fixed-term contract (Up to 12 months)
About UCAS: UCAS is at the heart of connecting people to higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.
About the role:
As a Customer Manager, in this 12-month Maternity cover, you will build and maintain professional customer relationships, identifying value-based solutions to fit the needs of the business and deliver targeted revenue for a portfolio of accounts within an assigned segment. The Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients.
Key accountabilities:
- Deliver a revenue target by executing a customer focussed sales plan working with core and foundation level customers.
- Maintain existing, long-term relationships with Clients and develop relationships with key decision makers.
- Identify additional media opportunities with existing Clients, within a defined Client portfolio or sector and look for new client opportunities.
- Recommend the best media and marketing solutions, within a Client budget and working to deadlines for multiple campaigns, across multiple channels.
Skills, qualifications, and experience:
- Demonstrable experience in working within a relationship, campaign management, marketing or sales environment.
- Proven ability to embrace and adapt to change in a fast-moving environment.
- Strong skillset in the various marketing, media, and digital practices, with a desire to continuously learn and develop these skills.
- Strong verbal and written communication skills, with a proven ability of influencing a variety of stakeholders at all levels.
- Demonstrable experience of working under pressure and to tight deadlines.
- Proven experience in customer service and engagement with a passion for achieving the best possible results for Clients.
- Creative and curious, with the self-motivation to work across an individual Client portfolio, within a strong team environment.
Package:
- Salary - up to £30,000 (+ sales incentive scheme)
- Purpose-driven work in a charity-led organisation connecting people to education and opportunity
- Internal training, mentoring, and access to industry-recognised certifications through our development academies
- Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
- 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
- Everyday wellbeing support through Perkbox, offering discounts and wellness tools
- Onsite facilities including a free gym, subsidised café, and free parking at our Cheltenham office
- Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
- Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
If you have any questions, please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.
Customer Manager employer: UCAS
UCAS is an exceptional employer, offering a purpose-driven work environment that connects individuals to higher education opportunities. With a strong commitment to employee growth through internal training and access to industry-recognised certifications, UCAS fosters an inclusive culture supported by various employee networks and wellbeing initiatives. The hybrid working model, generous leave policies, and onsite facilities further enhance the overall employee experience, making it a rewarding place to work in Cheltenham.
