At a Glance
- Tasks: Analyse and improve admissions processes to enhance customer experience.
- Company: Join UCAS, the leading service connecting people to higher education.
- Benefits: Competitive salary, hybrid work, 30 days leave, and wellness support.
- Other info: Inclusive culture with opportunities for growth and recognition.
- Why this job: Make a real impact in education while developing your skills.
- Qualifications: Experience in process mapping and improvement methodologies required.
The predicted salary is between 43000 - 43000 £ per year.
Location: South West, Gloucestershire, Rosehill - Hybrid
Contract Type: Full Time
About UCAS: UCAS is at the heart of connecting people to higher education. UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
Business Unit description: The purpose of our People and Change team is to motivate and mobilise our people to deliver organisational change, enabling us to stay ahead of customer expectations and provide exceptional service. We aim to create an environment which brings together diverse thinking, passion and expertise to work together in delivering our mission and strategy. We shape the culture and ways of working, identify and hire the right capabilities and talent, help people use their strengths and potential to learn and grow, and measure and monitor success so we know our work is having a positive impact. We want UCAS to be a great employer where colleagues are enabled to reach their fullest potential and our team is at the heart of this ambition.
About the role: The Business Process Analyst plays a critical role in the Admissions Transformation Programme by ensuring that process simplification and operational improvement underpin all change activity. The role analyses and documents current admissions processes, identifies inefficiencies and dependencies, and supports the design of lean, future state ways of working. By helping teams develop a shared understanding of end-to-end processes, the postholder reduces delivery risk, supports business led prioritisation, and enables measurable improvements in service effectiveness and customer experience.
Key accountabilities:
- Map, document and maintain current-state admissions processes using UCAS standard tools and methodologies, ensuring documentation is clear, accurate and version controlled.
- Capture detailed process catalogues including inputs, outputs, systems, decision points and roles through structured workshops, observations and SME interviews.
- Apply lean thinking to identify waste and inefficiencies, such as bottlenecks, rework, delays, hand-offs or inconsistencies, and clearly articulate their impact on customers and operations.
- Actively contribute to ‘blue sky’ discussions by exploring the art of the possible and suggesting innovative, lean-led opportunities to improve admissions processes.
Skills, qualifications, and experience:
- Demonstrable experience of process mapping, documentation or workflow analysis within a complex operational or service environment.
- Demonstrable experience of applying Lean, Continuous Improvement or Business Process Improvement approaches to identify inefficiencies and improvement opportunities.
- Relevant professional qualifications in process analysis, lean or continuous improvement are desirable.
- Ability to interpret qualitative and quantitative information, identify themes and summarise findings clearly for a range of stakeholders.
- Strong communication skills, with the ability to document processes, insights and requirements in a clear, structured and accessible way.
- Confidence engaging with subject matter experts and operational colleagues, building trust and encouraging participation in process improvement activities.
- Working knowledge of process modelling tools such as Visio or equivalent, and experience following documentation standards.
- Strong organisational skills, with the ability to manage and prioritise workload across multiple activities within a change or transformation context.
- Considerable experience supporting transformation or significant change initiatives, ideally involving business process change, technology or service redesign.
Package:
- Salary – up to £43,000 DOE
- Purpose-driven work in a charity-led organisation connecting people to education and opportunity
- Internal training, mentoring, and access to industry-recognised certifications through our development academies
- Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
- 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
- Everyday wellbeing support through Perkbox, offering discounts and wellness tools
- Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
- Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
- Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS, we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.
Working Arrangements: Is fully remote working an option? No
Business Process Analyst employer: UCAS
UCAS is an exceptional employer, offering a purpose-driven work environment that connects individuals to higher education opportunities. With a strong commitment to employee growth through internal training and industry-recognised certifications, alongside a flexible hybrid working model and generous leave policies, UCAS fosters an inclusive culture where diverse talents thrive. Located in the picturesque South West of England, employees benefit from onsite facilities and a supportive community dedicated to wellbeing and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Business Process Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at UCAS. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching UCAS and its mission. Show us that you’re not just another candidate but someone who genuinely cares about connecting people to education.
✨Tip Number 3
Practice your process mapping skills! Be ready to discuss how you’ve tackled inefficiencies in past roles. We love hearing about real-life examples that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Business Process Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Process Analyst role. Highlight your experience with process mapping and lean methodologies, as these are key to what we’re looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve applied continuous improvement techniques or tackled inefficiencies in processes.
Be Clear and Concise:When documenting your experiences, keep it clear and structured. We love a well-organised application that’s easy to read, so make sure your points are straightforward and relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at UCAS
✨Know Your Processes
Before the interview, brush up on your knowledge of process mapping and documentation. Be ready to discuss specific examples from your past experiences where you've identified inefficiencies and implemented improvements. This will show that you understand the core responsibilities of a Business Process Analyst.
✨Lean Thinking is Key
Familiarise yourself with lean principles and be prepared to talk about how you've applied them in previous roles. Think of concrete examples where you've reduced waste or improved service delivery. This will demonstrate your ability to contribute to UCAS's mission of operational improvement.
✨Engage with the Interviewers
During the interview, actively engage with your interviewers by asking insightful questions about their current processes and challenges. This not only shows your interest in the role but also your proactive approach to understanding the organisation's needs.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential for this role, ensure you can explain complex ideas in a straightforward manner. Use structured responses to highlight your insights and findings from past projects.
