At a Glance
- Tasks: Support schools and colleges by managing schedules and customer communication.
- Company: Join UCAS, a leading organisation in education engagement and support.
- Benefits: Enjoy flexible hybrid working, 30 days leave, and high street discounts.
- Other info: Interviews on 28th and 29th July; diversity is valued in applications.
- Why this job: Be part of a dynamic team making a real impact in education.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office are essential.
The predicted salary is between 20000 - 25000 £ per year.
The Adviser Support Officer will be responsible for providing high-quality support, including the administration and co-ordination of activities and schedules for external engagement with schools, colleges, and UCAS Registered Centres. This includes managing internal booking systems, customer communication, and supporting the maintenance of accurate and up-to-date contact records.
The role requires strong organisational skills, attention to detail, and effective communication abilities. Proficiency with Microsoft Office Suite and CRM platforms is ideal.
Ky Accountabilities
- Contact and CRM Management - Support in maintaining up-to-date and accurate contact details for schools, colleges, and other UCAS registered centres.
- External Engagement Coordination Support - Assist in coordinating and scheduling external engagements, including meetings, training sessions, presentations, and events.
- Communication and Customer Interaction - Respond promptly and professionally to customer queries across various channels, including email, phone, and online platforms.
- Cross-Functional Support - Provide occasional support to other teams, including help with events, conferences, forums, and special projects.
Additional Information
The full job description is available in the attached role profile.
Interviews will be held on 28th and 29th July onsite.
Skills, Qualifications, and Experience
- Excellent organisational and multitasking abilities with high attention to detail.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience in customer onboarding or customer success support.
- Knowledge or experience of CRM platforms such as Salesforce.
- Customer service experience, particularly in managing bookings or service delivery.
- Experience supporting outreach activities, events, or external engagement programmes.
- Familiarity with reporting and analytics tools or dashboards.
Package
- Salary £23,500 to £25,000.
- 30 days annual leave plus 3 concessionary days over Christmas and bank holidays.
- Flexible hybrid working supported by UCAS.
- Generous pension scheme.
- High street discounts and offers via Perkbox.
- Internal training and development opportunities.
- Subsidised gym and café.
- Bonuses and employee recognition schemes.
- Volunteer employee networks promoting wellbeing, awareness, and inclusion.
UCAS values diversity and encourages applications from all qualified candidates, even if they don\'t meet every requirement. For questions about the role, contact the Talent Acquisition team via email.
#J-18808-LjbffrAdviser Support Officer in Cheltenham employer: UCAS
UCAS is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture with flexible hybrid working arrangements. With generous benefits including 30 days of annual leave, a robust pension scheme, and opportunities for internal training, UCAS fosters an inclusive environment where diversity is celebrated. Employees also enjoy unique perks such as high street discounts and access to volunteer networks, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser Support Officer in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UCAS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UCAS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Adviser Support Officer in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UCAS:Your cover letter is your chance to shine! Tell us why you want to work at UCAS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UCAS!
How to prepare for a job interview at UCAS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
