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- Tasks: Provide high-quality administrative support across various teams at UCAS.
- Company: Join UCAS, the leading admissions service connecting people to higher education.
- Benefits: Up to £28,000 salary, 30 days leave, and hybrid working model.
- Other info: Enjoy a supportive culture with training, wellbeing resources, and career growth opportunities.
- Why this job: Make a real impact in a purpose-driven organisation focused on education.
- Qualifications: Experience in admin roles, excellent organisational skills, and customer service focus.
The predicted salary is between 28000 - 28000 £ per year.
Location: South West, Gloucestershire, Rosehill - Hybrid
Contract Type: Fixed-term contract
Contract duration: 12 months
About UCAS: UCAS is at the heart of connecting people to higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
Business Unit description: Our Finance and Corporate Services business unit is a fusion of multiple functions — financial planning and accounting, facilities and building management, procurement, corporate governance and performance, legal and compliance. The Finance Team also defines UCAS' financial strategy.
About the role: The Administrative Support Officer is responsible for the provision of a range of high-quality administrative services across all of UCAS’ business units and subsidiary companies. The role is suitable for someone who is proactive and able to use their own initiative, has a keen eye for detail and can balance multiple tasks whilst ensuring that deadlines are met. A passion for the delivery of excellent customer service is paramount.
Reporting to the Corporate Services Manager, the role is part of a wider Business Support team within our Finance & Corporate Services Department and may be drawn on to support the work of other teams in the department (the Executive Assistant, Finance, Facilities, Commercial, and Legal and Governance teams) as appropriate.
Skills, qualifications, and experience:
- Experienced in the provision of administrative services, ideally in an office-based environment.
- Excellent organisational and multi-tasking skills with the ability to prioritise changing workloads.
- Takes a proactive and flexible approach to work.
- Offers excellent levels of customer service at all times and in all situations.
- Works with a high degree of accuracy and attention to detail.
- Confident in taking ownership of tasks and ensuring their completion to a high standard.
- Comfortable in working in a team environment as well as individually.
- Confident and able to communicate with a wide range of stakeholders and customers at all levels both internally and externally.
- Good level of literacy and numeracy skills.
- Good working knowledge of IT systems including Microsoft Office and especially Outlook, Word, Excel and SharePoint.
- Experience of working with administrative systems and maintaining accurate records.
- Confidence and ability to take notes or informal minutes in meetings.
Package:
- Salary - up to £28,000 (12 Month Fixed Term Contract)
- Purpose-driven work in a charity-led organisation connecting people to education and opportunity
- Internal training, mentoring, and access to industry-recognised certifications through our development academies
- Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
- 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
- Everyday wellbeing support through Perkbox, offering discounts and wellness tools
- Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
- Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
- Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
Working Arrangements: Is fully remote working an option? No
Administrative Support Officer (Fixed Term Contract) employer: UCAS
Contact Detail:
UCAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Support Officer (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand UCAS's mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Administrative Support Officer (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Support Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: Since this role requires excellent organisational and multi-tasking skills, give us examples of how you've successfully managed multiple tasks in the past. We love a good story about juggling priorities!
Emphasise Customer Service: Customer service is at the heart of what we do. Share specific instances where you've gone above and beyond to provide excellent service. We want to know how you make a difference for customers!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at UCAS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative Support Officer. Familiarise yourself with UCAS and its mission, as well as the specific skills mentioned in the job description, like organisational skills and customer service. This will help you tailor your answers to show how you fit the role.
✨Showcase Your Proactive Nature
During the interview, highlight examples from your past experiences where you took the initiative or solved problems independently. UCAS values a proactive approach, so share stories that demonstrate your ability to manage multiple tasks and meet deadlines effectively.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to maintain high standards, especially when handling administrative tasks or maintaining records.
✨Engage with Customer Service Scenarios
Prepare to discuss your approach to delivering excellent customer service. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue. This will show that you understand the importance of customer satisfaction at UCAS and are ready to contribute positively.