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For Companies At a Glance
- Tasks: Support customers through the admissions process and resolve inquiries with engaging communication.
- Company: Leading higher education service provider with a focus on customer experience.
- Benefits: Salary up to £23,050, hybrid working, training opportunities, and generous leave policies.
- Why this job: Join a dynamic team and make a real difference in students' lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 20700 - 25900 £ per year.
A leading higher education service provider is looking for Customer Experience Partners to join their team. The role focuses on providing clear, accurate, and engaging support to customers throughout the admissions process.
Responsibilities include:
- Resolving inquiries and complaints
- Maintaining product knowledge
- Contributing to customer experience innovations
The position offers a salary of up to £23,050 and includes benefits like hybrid working, training opportunities, and generous leave policies.
Customer Experience Partner - Hybrid (35h) in London employer: UCAS - Universities and Colleges Admissions Service
Contact Detail:
UCAS - Universities and Colleges Admissions Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Partner - Hybrid (35h) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. We should also think of examples from our past that showcase our problem-solving skills and ability to engage with customers.
✨Tip Number 3
Show off your enthusiasm for the role! When we get the chance to speak with the hiring team, let them know why we’re excited about helping customers through the admissions process.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the position.
We think you need these skills to ace Customer Experience Partner - Hybrid (35h) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone above and beyond to support someone, as this will resonate with our focus on providing engaging support.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to highlight your skills and experiences that align with the role of a Customer Experience Partner.
Highlight Your Problem-Solving Skills: In this role, you'll be resolving inquiries and complaints, so it’s crucial to showcase your problem-solving abilities. Include examples in your application where you've successfully tackled challenges or improved customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at UCAS - Universities and Colleges Admissions Service
✨Know Your Stuff
Make sure you’re well-versed in the company’s services and the admissions process. Brush up on common customer inquiries and complaints, so you can demonstrate your ability to provide clear and accurate support during the interview.
✨Showcase Your Communication Skills
As a Customer Experience Partner, communication is key. Practice articulating your thoughts clearly and engagingly. You might even want to role-play potential customer scenarios with a friend to get comfortable with handling inquiries and complaints.
✨Highlight Your Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories, as they’ll show your potential employer that you can contribute to customer experience innovations effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Consider asking about their approach to customer feedback and how they implement changes based on it.
